Installer/Trainer Part Time

About the role

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Requirements

• Education: High School Diploma or GED
• Experience: Basic computer knowledge and experience
• Experience: Sales experience
• Experience: Experience working in the hearing health field
• Experience: Experience working with senior citizens
• Knowledge, Skills, and Abilities: Provide excellent customer service
• Knowledge, Skills, and Abilities: Ability to effectively communicate in English through reading, writing, speaking and listening
• Knowledge, Skills, and Abilities: Ability to work evenings and weekends as needed
• Knowledge, Skills, and Abilities: Ability to drive and travel via air as needed
• Knowledge, Skills, and Abilities: Ability to tailor to unique needs of individual customers
• Knowledge, Skills, and Abilities: Must be reliable, organized and punctual
• Supervisory Responsibility: This position has no supervisory responsibilities.
• Travel Requirements: Less than 25%
• Working Conditions: Able to sit/stand for a long period of time in an office environment
• Working Conditions: Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Working Conditions: Regular and predictable attendance required.

Schedule

The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.