Jobs · Information Technology

Installer/Trainer Part Time

Sorenson Communications · Eau Claire, WI · 4 wk ago
RemoteRemoteInformation Technology$12.22–$19.52/hrPart-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the description. Key content: - Must be located in Wisconsin (maybe location requirement). It's in description: "MUST BE LOCATED IN WISCONSIN". Should be included somewhere, maybe in About the role or Requirements. - "Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing." - Pay Range: Hourly+ Piece Rate $12.22 to 19.52 (Based off location and experience) Current Piece Rate (Additional compensation for completed installation): $25/successful installation $25/ successful priority service call $15/ successful service call - Additional Benefits: Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities Part time 401k 6% match with immediate vesting TeleDoc, Dental/Orthodontia, and Vision Insurance Employee Assistance Program Engaged Employee Resource Groups Outstanding Learning and Career Development Opportunities - Essential Duties And Responsibilities: list of duties (many bullet-like sentences). We need to put them in
  • . - Education Minimum: High School Diploma or GED - Knowledge, Skills And Abilities: list: Provide excellent customer service; Ability to effectively communicate in English through reading, writing, speaking, and listening; Ability to work evenings and weekends as needed; Ability to drive and travel via air as needed; Ability to tailor to unique needs of individual customers; Must be reliable, organized and punctual; Must be able to work independently; Ability to adapt to constantly changing environments; Experience working with senior citizens; Basic computer knowledge and experience - Working Conditions And Physical Requirements: Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times Possess and maintain a valid driver license Maintain a good driving record Able to sit/stand for a long period of time in an office environment Able to transport installation equipment into a customer’s home, Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components Regular and predictable attendance required. - Supervisory Responsibility: This position has no supervisory responsibilities. - Company Summary: mission/vision etc. Might be considered boilerplate? It's not EEO but it's company description. Might be considered substantive? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Company summary may be considered not boilerplate but could be kept? However we need to decide sections: About the role could include mission summary? Usually About the role includes description of role and mission. Could include company summary as part of About the role. - Qualifications: Behaviors Preferred list (Detail Oriented, Thought Provoking, Dedicated, Team Player, Enthusiastic) and Motivations Preferred list (Goal Completion, Self-Starter, Flexibility, Entrepreneurial Spirit, Ability to Make an Impact). Also there is a long legal text about pay disclosure (EEO). That's boilerplate; should be removed. - Also there is repeated EEO lines; remove. - Also there is "Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities" repeated; remove. - Also there is "The contractor will not discharge..." repeated; remove. Thus we need to extract substantive content. Potential sections: - About the role: could include the introductory paragraph about making a difference, mission, etc. Also maybe include location requirement (Wisconsin). Could also include schedule flexible, part-time, potential for growth. - Responsibilities: the Essential Duties And Responsibilities list. - Requirements: maybe Education Minimum, plus maybe "Must be located in Wisconsin". Also maybe "Ability to work evenings and weekends as needed", "Ability to drive and travel via air as needed", "Must have reliable vehicle", etc. But those could be under Skills or Requirements. - Qualifications: maybe the Behaviors Preferred and Motivations Preferred. - Skills: Knowledge, Skills And Abilities list. - Benefits: Additional Benefits list. - Pay: Pay Range and Piece Rate details. - Schedule: mention schedule flexible, part-time, ability to work evenings and weekends as needed. We must not create sections with filler like "not specified". All sections we include must have real content. Let's decide sections: - About the role: include the introductory paragraph (Help make a difference! ...) plus maybe mission statement? Could also include location requirement (Wisconsin). We'll include location as part of About the role. - Responsibilities: list of duties. - Requirements: include Education Minimum (High School Diploma or GED) and location requirement (Must be located in Wisconsin). Also maybe "Must have reliable, licensed and insured vehicle", "Valid driver license", "Good driving record". Those are more like requirements but could be under Working Conditions. However we have a separate section for Working Conditions? Not in the list of allowed headings; we have Skills, Benefits, Pay, Schedule, Qualifications, Requirements. Working Conditions could go under Requirements or Skills. Probably Requirements. - Skills: Knowledge, Skills And Abilities list (customer service, communication, etc.) plus maybe "Ability to work evenings and weekends as needed", "Ability to drive and travel via air as needed", "Ability to tailor to unique needs", "Reliable, organized, punctual", "Work independently", "Adapt to changing environments", "Experience with senior citizens", "Basic computer knowledge". Also "Dexterity of hands and fingers", "Ability to sit/stand for long period", "Transport equipment". Those are physical requirements; could be under Skills as well. - Benefits: list of benefits. - Pay: pay range and piece rate. - Schedule: mention schedule flexible, part-time, potential for career growth, ability to work evenings and weekends as needed. We must avoid duplication. Ensure we don't repeat same content across sections unnecessarily but it's okay if some overlap? Ideally not duplicate but we can keep distinct. Let's extract precise sentences. Introductory paragraph: "Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing." Location requirement: "MUST BE LOCATED IN WISCONSIN" (uppercase). We'll include as a sentence. Now Responsibilities list (Essential Duties And Responsibilities). Let's extract each bullet: - Install and troubleshoot CaptionCall phones in customers’ homes - Courteously train customers on how to use the phone and its features - Promote the CaptionCall service - Assist with lead generation activities as needed - Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business - Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management - Complete service calls as assigned - Accurately maintain customer records - Complete required reports and submit invoices and feedback on customer interactions - Retrieve and clean phones of former customers - Maintain adequate inventory of equipment and supplies in order to service customers - Represent CaptionCall at various events as assigned - Adhere to strict compliance policies set by the company - This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. - Adapt to new responsibilities as necessary - Other duties as assigned We should keep them as list items. Now Requirements: Education Minimum: High School Diploma or GED. Also location requirement (Wisconsin). Also maybe "Must have a reliable, licensed and insured vehicle available at all times", "Possess and maintain a valid driver license", "Maintain a good driving record". Those are from Working Conditions. We'll include them under Requirements. Also maybe "Ability to work evenings and weekends as needed" is more schedule/skill; but we could put under Skills. Now Skills: Knowledge, Skills And Abilities list: - Provide excellent customer service - Ability to effectively communicate in English through reading, writing, speaking, and listening - Ability to work evenings and weekends as needed - Ability to drive and travel via air as needed - Ability to tailor to unique needs of individual customers - Must be reliable, organized and punctual - Must be able to work independently - Ability to adapt to constantly changing environments - Experience working with senior citizens - Basic computer knowledge and experience Also physical requirements: Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times Possess and maintain a valid driver license Maintain a good driving record Able to sit/stand for a long period of time in an office environment Able to transport installation equipment into a customer’s home, Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components Regular and predictable attendance required. We could include those under Skills as well, but they'd be more like Working Conditions. However we don't have a separate heading for Working Conditions; we can put them under Skills or Requirements. Since we already have vehicle license etc under Requirements, we could put physical abilities under Skills. Let's decide: Requirements: education, location, vehicle license, driving record, reliable vehicle. Skills: customer service, communication, evening/weekend availability, travel, tailoring needs, reliability, independent work, adaptability, senior citizen experience, basic computer, dexterity, sit/stand, transport equipment, regular attendance. Benefits: Mileage Reimbursement, Tablet Provided, Phone Provided, Growth Opportunities, Part time 401k 6% match with immediate vesting, TeleDoc, Dental/Orthodontia, and Vision Insurance, Employee Assistance Program, Engaged Employee Resource Groups, Outstanding Learning and Career Development Opportunities. Pay: Pay Range: Hourly+ Piece Rate $12.22 to 19.52 (Based off location and experience) Current Piece Rate (Additional compensation for completed installation): $25/successful installation $25/ successful priority service call $15/ successful service call Schedule: The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Ability to work evenings and weekends as needed (maybe already in Skills). We'll include schedule flexible, part-time, potential for growth. Now we need to output HTML with headings

    for each section, and
    • for lists,

      for prose. We must not include any markdown fences. We must not include any boilerplate like EEO, legal text, duplicated lines, application instructions. We must preserve all substantive information; we have not omitted any. Check for any other substantive content: Company Summary (mission/vision) maybe we could include under About the role as prose. But we already have introductory paragraph that includes mission. The

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