Installer/Trainer Part Time

Job Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Essential Duties And Responsibilities Install and troubleshoot CaptionCall phonesCourteously train customers on how to use the phone and its featuresPromote the CaptionCall serviceCreate lead generation activities and generate referralsAttend and participate in trade shows and other corporate events as assignedGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the businessRecruit and refer potential Installer/Trainer candidates to aid and support local installations and eventsComplete service calls as assignedAccurately maintain customer recordsComplete required reports and submit invoices and feedback on customer interactionsRetrieve and clean phones of former customersMaintain adequate inventory of equipment and supplies in order to service customersAdapt to new responsibilities as necessaryOther duties as assigned Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Travel Requirements: Less than 25% Education Minimum: High School Diploma or GED Experience Basic computer knowledge and experienceSales experienceExperience working in the hearing health fieldExperience working with senior citizens Knowledge, Skills, And Abilities Provide excellent customer serviceAbility to effectively communicate in English through reading, writing, speaking and listeningAbility to work evenings and weekends as neededAbility to drive and travel via air as neededAbility to tailor to unique needs of individual customersMust be reliable, organized and punctual Working Conditions And Physical Requirements Able to sit/ stand for a long period of time in an office environmentDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer componentsRegular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer. Company Summary Our Mission…Leveraging the Power of Language, we connect lives and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.