Jobs · Information Technology · Illinois

Installer/Trainer Full Time

Sorenson Communications · Mount Vernon, IL · 3 wk ago
On-siteInformation Technology$12.78–$21.34/hrFull-time
We need to output only HTML fragment, with headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only if posting has real specific content. Let's parse the posting: - Pay Range: "Hourly + Piece Rate $12.78 to 21.34 (Based off location and experience)" => Pay section with that info. - Additional Benefits: "Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities". So Benefits section with those bullet points. - Job Summary: paragraph. - Essential Duties And Responsibilities: list of duties. - Supervisory Responsibility: "This position has no supervisory responsibilities." Could be a short note; maybe we can include under Responsibilities? But it's a separate statement; we could include as a

under Responsibilities or maybe a separate section? The instruction: include a section only when posting has real, specific content. This is specific: no supervisory responsibilities. Could be a short paragraph under Responsibilities or a separate "Supervisory Responsibility" heading? The allowed headings list does not include Supervisory Responsibility; only those listed. So we should not create a heading for it; we can incorporate into Responsibilities as a note. - Travel Requirements: "Travel Requirements: Less than 25%" => Travel is not a listed heading; we could maybe put under Responsibilities or maybe a separate section? Not allowed headings; we could embed in Responsibilities or maybe a

under a generic section? The instruction says use headings only from list; we can still have

paragraphs without heading. So we can include travel info in a paragraph under Responsibilities or maybe under a "About the role" section. We'll decide. - Education Minimum: "High School Diploma or GED" => could be under Requirements or Qualifications. - Knowledge, Skills, And Abilities: list => could be under Skills. - Working Conditions And Physical Requirements: list => could be under Requirements or maybe a separate section? Not in list; we could incorporate into Requirements. - Disclaimer: about confidential info; could be omitted as boilerplate? It's not cookie/navigation/legal/EEO etc. It's a confidentiality disclaimer; maybe we keep as a paragraph under Requirements? It's substantive? Might be considered boilerplate but it's about confidentiality; not sure. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is a confidentiality disclaimer; maybe it's legal boilerplate; better to remove. - Apply today! link: application instructions; remove. - Equal Employment Opportunity: remove. - Company Summary: could be kept as "About the role" or maybe "About the company"? Not in headings list; we could put under About the role? The heading "About the role" is allowed. We could put company summary there. We need to preserve all substantive information; not invent or summarize away detail. So we need to include all details from the posting except boilerplate. Let's extract sections: **About the role** (maybe combine Job Summary and Company Summary). We'll include Job Summary paragraph and Company Summary paragraph. **Responsibilities**: list of essential duties and responsibilities (the bullet list). Also include travel requirements (About the role

Job Summary paragraph...

Company Summary paragraph...

Responsibilities

  • Install and troubleshoot CaptionCall phones
  • Courteously train customers on how to use the phone and its features
  • Promote the CaptionCall service
  • Assist Outreach Specialist with lead generation activities as needed
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
  • Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
  • Complete service calls as assigned
  • Accurately maintain customer records
  • Complete required reports and submit invoices and feedback on customer interactions
  • Retrieve and clean phones of former customers
  • Maintain adequate inventory of equipment and supplies in order to service customers
  • Adapt to new responsibilities as necessary
  • Other duties as assigned
  • Travel requirements: Less than 25% travel
  • This position has no supervisory responsibilities.

Requirements

  • Education: High School Diploma or GED
  • Working Conditions and Physical Requirements:
    • Able to sit/stand for a long period of time in an office environment
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
    • Regular and predictable attendance required
But we need to keep
  • for any list; nested lists okay? Probably fine. Alternatively we could flatten: each bullet as separate
  • . But we have a sublist; maybe better to keep as separate
  • items without nesting: just list each requirement. Let's list: - Education: High School Diploma or GED - Able to sit/stand for a long period of time in an office environment - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components - Regular and predictable attendance required That's fine.

    Skills

    • Provide excellent customer service
    • Ability to effectively communicate in English through reading, writing, speaking and listening
    • Ability to work evenings and weekends as needed
    • Ability to drive and travel via air as needed
    • Ability to tailor to unique needs of individual customers
    • Must be reliable, organized and punctual
    • Ability to adapt to constantly changing environments

    Benefits

    • Mileage Reimbursement
    • Tablet Provided
    • Phone Provided
    • Growth Opportunities

    Pay

    Hourly + Piece Rate $12.78 to 21.34 (Based off location and experience)

    Schedule

    The schedule is flexible.

    We must ensure we didn't include any boilerplate like EEO, disclaimer, apply link, company mission? We included company summary as part of About the role. That's substantive. Check if any content missed: Job Summary: "Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement." We included schedule flexible in Schedule section; but also job summary mentions full-time position with potential for career growth and advancement. We should include that in About the role paragraph. Let's craft About the role paragraph(s): First p: Job Summary (including full-time, career growth). Second p: Company Summary. We need to avoid repeating schedule flexible in both About the role and Schedule; but schedule flexible is also in job summary; we can keep it there and also in Schedule section (duplicate). The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is okay? It says remove duplicated lines. So we should avoid duplicating the same sentence. The schedule flexible appears in job summary; we also have a Schedule section. To avoid duplication, we could omit schedule flexible from job summary paragraph and keep it only in Schedule section. But we need to preserve all substantive information; we can keep schedule flexible in Schedule section and not repeat it in About the role. However the job summary also includes other details: full-time position, potential for career growth and advancement. We'll keep those. Thus About the role paragraph: "Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. This is a full-time position with potential for career growth and advancement." Now Schedule section: "The schedule is flexible." Now we need to ensure we didn't include any boilerplate like "Disclaimer", "Apply today!", "Equal Employment Opportunity". We removed those. Check for any other specifics: "Supervisory Responsibility This position has no supervisory responsibilities." We included as a bullet under Responsibilities. "Travel Requirements Travel Requirements: Less than 25%" we included as bullet. "Education Minimum: High School Diploma or GED" we included under Requirements. "Knowledge, Skills, And Abilities" list we included under Skills. "Working Conditions And Physical Requirements" we included under Requirements as bullet points. "Additional Benefits: Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities" we included under Benefits. "Pay Range: Hourly + Piece Rate $12.78 to 21.34 (Based off location and experience)" we included under Pay. Now check for any leftover: "Job Summary" we used. "Essential Duties And Responsibilities" we used. Now ensure we didn't include any heading like "About the role" with empty content; we have content. Now output only HTML fragment. Let's craft final HTML. We need to wrap paragraphs in

    . Use

    • for lists. Potential nested list for working conditions we flattened. Let's write:

      About the role

      Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. This is a full-time position with potential for career growth and advancement.

      Our Mission…Leveraging the Power of Language, we connect lives and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer

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