Installation Technician-Rochester, NY

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

About the role

The installation technician is responsible for performing a wide variety of installation duties on technology projects for our clients. This position is the key field role for the bulk of the actual work that gets done in our clients' buildings. The install tech coordinates with project management, field superintendents, and others to fully understand their role on specific projects. They interpret drawing packages to create the basis of the finished systems. This installation can include displays, projectors, loudspeakers, microphones, equipment racks, and more. The technician also provides advice and guidance to Associate Installation Technicians as necessary.

Responsibilities

• Possess all skills from Associate Install Technician and most skills from the Associate Fabrication Technician job descriptions to install components and make modifications on site as necessary to complete the project.
• Physical installation of a wide variety of technology into diverse locations.
• Execute a wide variety of cabling terminations for all wire and connector types and ability to test completed terminations.
• Support the preparation of equipment racks for staging of equipment, including wire lacing, installation of power strips, grounding bars, jack-fields, etc.
• Able to read and understand functional design drawings, cable riser diagrams, and all architectural drawings.
• Assist in the mounting of base build equipment such as monitor mounts, ceiling speakers, microphones, and projectors.
• Provide a consistent level of technical performance as well as flexibility in work schedule, including periodic or extended overtime to meet deadlines.
• Complete assignments in accordance with or better than established task durations and estimate task durations to meet assigned deadlines.
• Provide daily feedback to Project Manager or Site Superintendent.
• Build and wire custom designs from engineering drawings.
• Handle, install, terminate, and test fiber optic cable.
• Print and make minor corrections to cable labels.
• Maintain an organized work environment, including orderliness and cleanliness of the shop and jobsites.
• Responsible for maintaining toolkit, company vehicles, and installation materials inventories, ensuring cleanliness, order, and documentation.
• Maintain personal licenses, certifications, and qualifications (some states have specific requirements).
• Maintain daily records of time worked on specific projects for timesheet entry and work performed reports.
• Perform tasks on client job sites with little supervision; on smaller projects, coordinate with clients, contractors, and subcontractors.
• Exercise good judgment and diplomacy when working with clients and other key stakeholders on job sites.

Requirements

• High school diploma or GED equivalent.
• AVIXA CTS Certification is desired.
• 2 years as an associate technician and/or fabrication technician or related industry experience.
• Valid driver’s license and adherence to insurance requirements.
• OSHA 30 Certificate is highly desired (NYC OSHA 30 is preferred).
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Skills

• Familiarity with a wide range of audio, video, and networking equipment.
• Knowledgeable of low voltage electrical concepts.
• Basic carpentry and/or installation skills.
• Proficient use and safety with power tools.
• Good verbal communication and customer service skills.
• Ability to diagnose, troubleshoot, and resolve technical problems.

Physical Demands

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis and is responsible for their safety while on job sites, complying with all safety regulations in place by the general contractor. Use of PPE is usually required on job sites.

• Spend at least 60% of time on their feet and mobile around the construction site.
• Ability to occasionally climb ladders, use stairs, and lift and/or move materials up to 40 pounds in construction areas.
• Regularly required to use keyboards, test equipment, and controls for system installation projects.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• When not on construction sites, experience normal office conditions and use office equipment such as computers and peripherals.

Travel

• Frequent travel by car and occasional airplane trips are required; must possess a valid driver’s license in their state of residence.
• Use of personal vehicle is required; reimbursement for mileage at the current corporate rate.
• Local travel to job sites (within a 2-hour driving distance each way) makes up 70-90% of travel, but remote travel can be up to 30% at times.
• 10% remote travel is required on a regular basis.

Benefits

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family’s needs.
• HSA & HRA company contributions.
• Dental coverage, including orthodontic benefits, and vision plans.
• Company-paid benefits: Basic Life, AD&D, Short-Term and Long-Term Disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays.
• 401k with company match.
• Paid maternity leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services.
• Commuter benefits.