Installation Technician II

About the role

Join the leader in providing smarter solutions for a safer world. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. The Installation Technician II tests, troubleshoots, and repairs all aspects of our security systems including access control and video systems at customer sites. The role involves direct interaction with clients, client representatives, contractors, and Kastle personnel to ensure successful service and repair solutions.

Responsibilities

• Installs, tests, and troubleshoots CCTV, access control, and other security systems.
• Ensures systems are installed properly and on time in accordance with Kastle's procedures and quality control standards.
• Provides feedback and information to identify potential barriers to timely project execution, such as construction delays or changes.
• Communicates with Lead Technicians, Managers, and/or Project Managers to resolve discrepancies or issues.
• Provides regular progress updates to all stakeholders.
• Provides accurate documentation for completed work.
• Completes daily reports and provides them to project managers/supervisors.
• Responsible for proper documentation for inventory control and maintaining proper inventory for vehicles and projects, including end-of-year and interim inventory counts.
• Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.
• Available for a weekly after-hours rotation for client coverage.
• Maintains and protects building keys to customer buildings.
• Communicates with customers, customer representatives, contractors, and Kastle staff as necessary to install and test equipment.
• Stays up to date and knowledgeable in Kastle services, technology, and internal processes and procedures.

Requirements

• 3+ years of experience installing access control, video systems, or other related electronic systems.
• Technical school certificate a plus but not required.
• Mechanical aptitude and thorough knowledge of hand and power tools.
• Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability to use digital volt meters.
• Knowledge of Serial Communication (RS232, RS485).
• Basic knowledge of IP, Ethernet, and networking protocol and Cat5 technologies.
• Preferred: Professional construction experience and knowledge of door hardware, electric and mechanical locking devices, and building codes pertaining to construction, fire, and electrical systems.