Installation Technician (Baltimore, MD)

Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians assist with the installation of large and complex doors with mechanical, electronic, and code-compliance aspects. As the face of the company, technicians provide an outstanding experience to general contractor and end-user customers while installing and servicing life-saving fire and security doors. Technicians work from their own homes and use their own trucks, with products shipped directly to job sites. Jobs are dispatched by a support team based at Won-Door’s headquarters in Salt Lake City, Utah. During the training period, the trainee will travel with the journeyman and stay local to scheduled work. This position is based in the greater Baltimore, MD/Washington D.C. area.

Responsibilities

• Assist with installation of equipment in an efficient, safe, and professional manner.
• Assist with performing maintenance on automatic, accordion door systems.
• Learn to diagnose faulty equipment and identify causes of malfunction.
• Read and understand complex installation/service schematics and wiring diagrams.
• Work with dispatch to optimize labor revenue and efficiency.
• Use hand and power tools in compliance with OSHA standards.
• Complete work orders using computer-based documents.
• Project a positive image when interacting with customers and coworkers.
• Collaborate with parts and sales departments; report customer issues promptly.
• Travel regularly; overnight travel required.
• Work independently and make autonomous decisions.
• Train and support new Technicians when needed.
• Drive safely and efficiently to job sites.
• Support and comply with all safety programs and procedures.
• Perform work in diverse customer environments, including outdoor exposure.

Requirements

• Valid driver’s license required.
• Clean driving record required.
• High school diploma or GED required.
• Experience in commercial construction preferred.
• Proven experience in mechanical/electrical troubleshooting required.

Skills

• Advanced mechanical and electrical skills.
• Advanced troubleshooting ability.
• Excellent customer service and communication skills.
• Ability to read blueprints, schematics, and installation instructions.
• Competency using power tools and digital platforms for documentation.
• Ability to work independently and in a team setting.
• Flexible and adaptable to changing schedules and environments.

Work Environment

Technicians work in various environments such as construction sites, hospitals, retail, business offices, and pharmaceutical facilities. Regular exposure to moving mechanical parts and weather conditions is expected. Frequent exposure to wet/humid conditions, airborne particles, extreme temperatures, risk of electrical shock, and vibrations.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing this job, the employee is regularly required to reach, climb, stoop, kneel, crouch, or crawl. Must frequently lift/move up to 100 pounds and occasionally up to 150 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and ability to adjust focus. Capable of overhead work for extended periods using ladders and power tools.

About Us

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, it has stood for product quality, expertise, and professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, the brand combines quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.

Won-Door Corporation introduced the world’s most durable acoustically rated folding partition – DuraSound – in 1962. Fifteen years later, the company pioneered the first-ever accordion-type, fire-rated horizontal sliding door. Today, Won-Door’s FireGuard is the top-selling horizontal sliding fire door on the market. The development of the accordion-type, horizontal sliding fire door has profoundly influenced the establishment of requirements regulating their use. Technology developed by Won-Door engineers continues to shape the building products and fire protection industry.