Installation Technician

TigerConnect Overview

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform, modernizing the way doctors, nurses, care teams, patients, and data connect. Solutions span care team communication, scheduling automation, alarm management, nurse call, patient engagement, and more, enhancing productivity, reducing costs, and improving patient outcomes.

Responsibilities

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• Performs service, maintenance, modifications, and installation at customer sites, with minimal supervision
• Provides on-site customer repairs; responsible for delivering both timely and effective repairs
• Diagnostics cause of system malfunctions to prevent additional problems
• Follows procedures for testing of equipment and performing preventive maintenance activities; adheres to all quality assurance testing plans
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated, and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Collaborates and communicates effectively with sales, co-workers, other departments, and customers
• Dedicated to providing excellent customer service; develops and maintains strong and effective relationships with various levels of customers
• Manages company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
• Operates safely and within guidelines or regulations. Demonstrates a proactive approach towards safety, health, and quality in compliance with all company, governmental, and customer regulations

Qualifications

• 1-2 years related experience preferred but not required
• Experience testing, repairing, and maintaining nurse-call system equipment a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Read, analyze, and interpret common scientific and technical journals, and legal documents
• Respond to common inquiries or complaints from customers
• Present information effectively to customers, employees, and management
• Define problems, recognize, and collect data, assess situations, and draw valid conclusions
• Overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management
• Willingness to travel a minimum of 85% of the time including overnight out of town
• Willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years