Installation Technician

Responsibilities

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• Perform service, maintenance, modifications and installation at customer sites, with minimal supervision
• Provide on-site customer repairs; responsible for delivering both timely and effective repairs
• Diagnoses cause of system malfunctions to prevent additional problems
• Follow procedures for testing of equipment and performance of preventive maintenance activities; adhere to all quality assurance testing plans
• Collaborates and communicates effectively with sales, co-workers, other departments and customers
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Dedicated to providing excellent customer service
• Manage company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
• Operate safely and within guidelines or regulations
• Strive for a pro-active approach towards, safety, health, and quality in compliance with all company, governmental and customer regulations

Requirements

• 1-2 years related experience preferred but not required
• Experience testing, repairing and maintaining nurse-call system equipment a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Read, analyze, and interpret common scientific and technical journals, and legal documents
• Respond to common inquiries or complaints from customers
• Present information effectively to customers, employees and management
• Define problems, recognize and collect data, assess situations, and draw valid conclusions
• Overcome reasonable work-associated obstacles with minimum supervision, or make recommendations for their resolution to management
• Ability and willingness to travel a minimum of 85% of the time including overnight out of town
• Ability and willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years