Installation Technician

About the role

Menlo is seeking an Installation Technician to join our Professional Services team supporting K-12 school districts and municipal customers. This position is responsible for installing, configuring, and supporting a variety of technology solutions, including network equipment, low-voltage cabling, security systems, and door access control systems. The ideal candidate is hands-on, detail-oriented, and enjoys working with customers to successfully complete technology projects.

Responsibilities

• Install, configure, and test networking equipment, including switches, wireless access points, and related hardware.
• Install and terminate low-voltage cabling, including CAT6 and fiber.
• Install, configure, and troubleshoot electronic door access control systems, including card readers, door controllers, electronic locks, and related components.
• Install and support security technology, including IP cameras and related systems.
• Rack, mount, and cable IT equipment, including network hardware and other technology systems.
• Perform equipment replacements, upgrades, and technology refresh projects.
• Read and interpret floor plans, wiring diagrams, and installation documentation.
• Troubleshoot installation issues and ensure systems are functioning properly.
• Document completed work, including installation details, equipment information, and project updates.
• Maintain a professional presence while working at customer locations.
• Follow safety procedures and maintain a clean and organized work environment.
• Travel to customer sites as needed.

Requirements

• High school diploma or GED required.
• 2+ years of experience in IT installations, low-voltage systems, structured cabling, or related technical field preferred.
• Experience with K-12 environments, managed service providers (MSPs), or customer-facing technology projects preferred.
• Experience with door access control systems, security systems, or related technologies preferred.
• Industry certifications such as CompTIA A+, Network+, BICSI, or manufacturer-specific certifications are a plus.

Skills

• Strong understanding of low-voltage installations and IT infrastructure.
• Experience with electronic door access control systems and troubleshooting.
• Knowledge of structured cabling standards and installation practices.
• Basic understanding of networking concepts, including TCP/IP, switches, and wireless networks.
• Ability to read technical drawings, diagrams, and documentation.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to manage multiple projects and priorities.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to climb ladders and work in ceilings or other elevated areas.
• Ability to stand, walk, bend, kneel, and work in various physical environments.
• Ability to use hand tools and installation equipment.
• Ability to travel to customer locations as required.