Installation Technician

About the role

The Leidos Digital Modernization Sector is seeking an Installation Technician and Jr. Data Analyst to support a large enterprise IT contract for the DoD/IC as part of the Infrastructure Services Enterprise Operations (ISEO) Program. Team members will support end-user technology refresh and system sustainment activities, including installation and support of existing and new hardware, software, and system configurations.

Responsibilities

• Perform installation, configuration, decommissioning, and support of customer end-user devices, including desktops (thin and thick clients), printers, monitors, KVMs, phones, scanners, and related peripherals.
• Deploy new hardware and software and perform upgrades to existing systems while ensuring thorough cable management and minimal disruption to business operations.
• Confirm required security posture of all network and endpoint equipment in accordance with DoD and local command mandates, updates, IOS upgrades, and other security requirements.
• Prepare and maintain technical, operational, and procedural documentation related to systems installation, operations, and security.
• Support the coordination and scheduling of installation activities to support mission requirements without interrupting customer workflows.
• Work together with technical teams, customers, and Leidos program and project managers to achieve project and program objectives.
• Support the collection, cleaning, validation and analysis of data from multiple sources to ensure accuracy, consistency, and completeness.
• Aid data scientists in identifying trends, patterns, and insights to support business and operational decision-making.
• Develop, maintain, and automate reports, dashboards, and visualizations using tools such as Excel, SQL, Power BI, Tableau, or similar platforms.
• Prepare data summaries, metrics, and ad hoc analyses in support of senior analysts and stakeholders.
• Document data sources, definitions, methodologies, and standard operating procedures.
• Collaborate with cross-functional teams to understand data requirements and align analytical outputs with business objectives.
• Ensure data integrity and compliance with data governance, security, and privacy policies.
• Identify and implement improvements to data collection, reporting processes, and analytical workflows.

Requirements

• Familiarity with IT Service Management (ITSM) tools, including ServiceNow and Remedy.
• Basic knowledge and understanding of PC and network communications hardware and software in an enterprise environment.
• Knowledge of IT and network security best practices, protocols, and principles.
• Basic to intermediate technical skills in scripting, programming, or development tools such as HTML, Python, JavaScript, Java, SQL, PowerShell, and Visual Studio.
• Ability to work independently, effectively manage time, prioritize tasks, and provide accurate reporting.
• Strong verbal and written communication skills to interface with various levels of personnel, managers, customers, and technical team members.
• Established teamwork skills with the ability to collaborate across multiple technical and organizational areas.
• Fundamental knowledge of data analysis concepts, including data cleaning, validation, and basic statistical methods.
• Proficient with Microsoft Excel, including formulas, pivot tables, and basic data visualization.
• Basic experience with SQL for querying and manipulating datasets.
• Ability to interpret data and present findings in a clear and meaningful manner.
• Analytical, problem-solving, and attention-to-detail skills.
• Willingness to learn new tools, technologies, and analytical techniques.

Qualifications

• Candidate must have a Bachelor's degree with 4 years of relevant experience, Master’s degree with 2 years, Associate's with 6 years, or High School Diploma with 8 years.
• Candidate must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
• Specific “or higher” certifications for systems administrators include FITSP-O, GFACT, CASP+, CCNP Security, or CCSP.

Desired Qualifications

• 2+ years of experience managing teams of IT professionals and/or supporting medium to large scale enterprise environments.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. For more information, visit www.Leidos.com.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.