Installation Technician

This is your chance to make your mark by introducing our customers to the world’s most robust network while delivering best-in-class service. You’ll elevate the customer experience through seamless installation and activation of state-of-the-art technology, connecting customers to what matters most to them every day.

About the role

As an Installation Technician, you’ll work independently at customer homes and businesses, serving as a trusted expert to install the latest high-speed broadband, Wi-Fi, and voice services. Each day brings new people, new challenges, and the satisfaction of solving problems and delivering great work. Whether installing new lines, climbing ladders, or activating Wi-Fi networks, no two days will be the same.

Responsibilities

• Install and activate high-speed broadband, Wi-Fi, and voice services for residential and business customers.
• Work independently at customer locations, troubleshooting and resolving technical issues.
• Perform physical tasks such as lifting and moving equipment (up to 60 lbs), climbing ladders (up to 28 ft), and working in small spaces.
• Identify wire and cable colors accurately.
• Be available for overtime, emergency call-outs, and holiday work as needed.

Requirements

• Valid state driver’s license.
• Ability to work a flexible schedule, including evenings and weekends.
• Physical ability to lift and move up to 60 lbs (including ladders weighing 50-60 lbs).
• Weight under 275 lbs for ladder safety.
• Qualify on pre-employment assessment.

Pay

Installation Technicians earn between $25.15 and $31.39 per hour, with an average starting salary of $58,841. Individual starting salary may vary based on geography, experience, expertise, and education/training.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid time off and holidays (bargained employees qualify for one week of PTO after 6 months and two weeks after the first year; additional PTO based on bargaining group).
• Paid parental leave and paid caregiver leave.
• Additional sick leave beyond state and local requirements (unprotected).
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, and group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, internet (and fiber where available), and phone services.

Schedule

• Full-time: 40 hours per week.
• Regular time type with flexibility for evenings, weekends, overtime, and emergency call-outs.

Location: Springdale, Arkansas