Installation Technician

About the role

You'll be the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. You'll get the satisfaction of helping others and connecting our customers to what matters most to them every day.

What's a typical day like?

You'll work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. You'll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you're putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true: no two days will be the same.

Responsibilities

• Install high-speed broadband, Wi-Fi, and voice services at customer homes and businesses
• Act as a trusted expert delivering best-in-class service
• Work independently in the field
• Put in new lines, climb ladders, plug in and activate wifi networks
• Meet new people daily and solve problems on-site

Requirements

• High School Diploma or GED
• Valid state driver's license
• Work a flexible schedule, including evenings and weekends
• Available for overtime, emergency callouts, and holiday work
• Lift and move up to 60 lbs (some ladders weigh 50-60 lbs)
• Weigh less than 325 lbs (required for ladder safety)
• Work in small spaces or aloft (up to 28 ft.)
• Identify wire and cable colors
• Qualify on pre-employment assessments

Pay

Installation Technicians earn between $23.08 and $32.21 hourly. Average starting earnings begin at $47,996 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (with some exceptions: bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year; at least 6 company designated holidays and additional PTO based on bargaining group)
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Training and growth

We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You'll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.