Installation Technician

About the Role

As an Installation Technician, you'll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

Key Responsibilities

• Perform service and installation in accordance with manufacturers' recommended installation procedures and specifications.
• Document time spent and complete proper documentation detailing any problems, shortages and inefficiencies in job-site conditions.
• Perform all work in a safe manner for prevention of accidents to themselves, co-workers, contractors on-site and the general public and property of all concerned.
• Wear and maintain any/all Personal Protection Equipment when necessary.
• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs.
• Participate in on-call rotations after certification and training.
• Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds (with lifting aids) on an occasional basis, with or without reasonable accommodation; climbing ladders, kneeling, driving and working in various positions as required.

Requirements

• 3-5 years' experience of direct industry, store front door installation or relevant industry experience, Storefront, Glazing, Doors, Aluminium Frames, Electrical, Glass, Automatic Doors, Hardware, etc.
• Must meet the minimum age requirement of 21 due to job-related responsibilities.
• Must be able to successfully obtain AAADM certification within six (6) months of employment and maintain certification as required.
• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Valid driver's license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.

Preferred Qualifications

• Experience in glazing, storefronts, aluminum frames, and hardware.

Benefits

• Health, dental, and vision plans.
• 401(k) with company matching.
• Short- and long-term disability, life, and accidental insurance.
• 15 PTO days and 11 paid holidays.
• Company vehicle.
• Tuition reimbursement.
• Length of Service awards.
• Ongoing training and development opportunities, including AAADM certification.

Schedule & Work-Life Balance

• On-call responsibilities only after adequate training.