Installation Technician

About the Company

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Headquartered in Boca Raton, FL, with more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

About the Role

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system. This role involves providing solutions by visiting customers at their homes or businesses in a dynamic, collaborative environment.

Responsibilities

• Work with the customer to determine the optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customer’s system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• Perform any other duties needed to help drive our vision, fulfill our mission, and abide by our organization’s values.

Requirements

• Customer-focused and customer-driven mindset
• Technical aptitude
• Strong verbal communication skills
• Ability to thrive in the face of uncertainty
• Valid driver’s license
• High school degree or equivalent

Electronic trade school training is a plus.

Benefits

• Full benefits (medical, dental, vision) starting the 1st of the month after 31 days of employment
• 401(k) with employer matching
• Paid vacation time (accrue up to 120 hours in the first year; accrual rate increases after the first year)
• 6 paid holidays
• Tuition reimbursement
• Employee referral bonuses
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• A culture of coaching, development, and career growth opportunities

Pay

The pay range for this role is $15.98 - $29.67 an hour and is based on experience and qualifications.