Installation Team Lead

Key Responsibilities

• Lead, mentor, and develop installation and service technicians.
• Assign daily work responsibilities and monitor team productivity.
• Promote a culture of accountability, safety, professionalism, and teamwork.
• Conduct field coaching and provide ongoing performance feedback.
• Aid in onboarding and training of new technicians.
• Escalate employee performance concerns to management as appropriate.

Technical Responsibilities

• Install, terminate, test, troubleshoot, commission, maintain, and service Company-supported low-voltage systems, platforms, and technologies.
• Verify proper system functionality before project completion.
• Maintain accurate documentation including redlines, test reports, and completion records.

Quality Control

• Perform routine job site inspections.
• Ensure compliance with installation standards and manufacturer specifications.
• Verify proper cable management, labeling, programming, and testing.
• Address deficiencies before project completion.

Client Relations

• Serve as the primary on-site point of contact.
• Communicate professionally with clients, vendors, subcontractors, and other trades.
• Provide project updates and communicate schedule changes.
• Resolve field concerns professionally and escalate issues when appropriate.

Operational Responsibilities

• Coordinate tools, equipment, materials, and inventory.
• Ensure technicians accurately record time worked and project documentation.
• Maintain Company vehicles, tools, and equipment.
• Promote compliance with all Company policies and safety requirements.
• Maintain timely communication with management, technicians, and clients regarding project status, service issues, and operational needs.

Safety & Compliance

• Ensure compliance with OSHA standards and Company safety procedures.
• Work in accordance with applicable building codes, manufacturer requirements, and industry best practices.
• Immediately report safety incidents, property damage, or workplace injuries.
• Operate hand and power tools safely.
• Work indoors and outdoors in varying weather conditions.
• Safely operate Company vehicles.

Requirements

• High School Diploma or GED.
• 5+ years of experience installing and servicing low-voltage security systems.
• 2+ years of leadership or crew lead experience preferred.
• Demonstrated knowledge of access control, CCTV, structured cabling, and intrusion systems.
• Strong troubleshooting and problem-solving skills.
• Valid driver's license with an acceptable driving record.
• Ability to operate hand tools, power tools, testing equipment, and mobile technology.
• Manufacturer certifications (Genetec, LenelS2, Avigilon, Milestone, Brivo, Verkada, etc.) preferred.
• OSHA 10 or OSHA 30 Certification preferred.
• Lift certification preferred.
• Networking experience preferred.

Schedule & Availability

• This position requires flexibility based on business and client needs.
• Travel to customer sites throughout assigned territories.
• Work overtime, evenings, weekends, or overnight shifts when necessary.
• Carry a Company-issued phone (or approved communication device) and remain reasonably available to respond to work-related calls, service requests, and emergencies, as operational needs require.
• Travel with limited notice based on operational demands.
• Report to various job sites rather than a fixed reporting location.

Physical Requirements

• The essential functions of this position require the ability to:
• Stand and walk for extended periods.
• Climb ladders and work at varying heights.
• Lift and carry up to 50 pounds.
• Bend, kneel, crouch, and work in confined spaces.
• Operate hand and power tools safely.
• Work indoors and outdoors in varying weather conditions.
• Safely operate Company vehicles.