Installation Crew Lead

OPC Pest Services is seeking an Installation Crew Leader to guide technicians in applying ancillary services such as attic and crawlspace encapsulation, termite damage remediation, and customer problem resolution.

About the role

This is a working leader role where you will assist the Ancillary and Branch Service Managers in training technicians, ensuring customer satisfaction, resolving complaints, and monitoring project schedules.

Responsibilities

• Deliver high-quality pest management services following company, manufacturer, and governmental guidelines for residential, industrial, institutional, and commercial customers.
• Build strong customer relationships to address pest control needs effectively.
• Conduct inspections with installation techs to ensure proper product usage and correct documentation.
• Assist the Ancillary Service Manager with technician training meetings as needed.
• Train and monitor new hires on field operations.
• Manage and maintain equipment to ensure proper working order; report deficiencies to the Branch/Service Manager.
• Resolve repeated re-treats for technicians.
• Cover unattended routes during staff shortages when required.
• Provide feedback to the Branch/Service Manager regarding technician performance and concerns.
• Seek opportunities to grow the customer base.
• Develop and maintain records of field activities, including service tickets, inspection reports, and service agreements.
• Partner with call center and office staff to schedule/reschedule services, prioritize work, and arrange service calls.
• Serve as a key member of the branch team.

Requirements

• 3 years of favorable employment in a pest control role.
• 1 year of supervisory experience.
• Valid driver’s license maintained throughout employment.
• Good driving record; must pass a criminal history background check, DOT physical exam, and DOT drug screen.

Physical Demands / Working Environment

• Safely use a ladder within the manufacturer’s weight capacity.
• Constant walking, standing, bending, squatting, kneeling, crawling, twisting, climbing on ladders and roofs, reaching overhead, and squeezing with both hands.
• Install encapsulation in low-light conditions.
• Lift, push, pull, and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, rooftops, etc.
• Able to work in all weather conditions, including heat, cold, rain, sleet, hail, snow, and ice.
• Noise levels may be loud depending on the worksite (e.g., new construction, vacuuming insulation).

Core Values

Be a P.E.S.T.

• Professional – Do your best to be the best.
• Ethical – Do the right thing.
• Selfless – Do more for others.
• Teamwork – Do it for you, me, and OPC.

Pay

$18–$25 per hour, commensurate with experience.

Benefits

• Take-home vehicle to start and end the workday.
• Comprehensive benefits package, including low-cost medical, dental, and vision insurance.
• 1x annual salary life insurance and optional benefits (see www.rollinsbenefits.com).
• 401(k) plan with a 4.5% company match.
• Rollins employee stock purchase plan.
• Six paid holidays and a generous PTO program (up to 15 days in the first year).
• Employer discount program through PerkSpot.
• Continuous training and education through in-house sessions and outside seminars.