Installation Supervisor - Windows & Doors

Position Overview

The Field Supervisor is responsible for overseeing the Installation and Order Verification Program. The Installation Supervisor works closely with the retail sales process to improve the quality of Pella installations and the customer experience. This includes monitoring of sub-contracted installers, developing of new installers, resolving installation disputes and negotiating and monitoring installer payouts. Through job-site evaluation, he/she will ensure that Pella installation instructions are met and enforced while maintaining cost and time effective installation teams.

Responsibilities

• Work with the Sub-contracted Installers, Field Installation Specialists, Replacement Sales Consultants, and Sales Managers to assure a positive customer experience
• Manage installation and order verification capacity to meet customer demand
• Work with Retail PC team to ensure cost and time effective scheduling of sub-contracted installation teams
• Maintain the job-site evaluation process to ensure that all requirements are being fulfilled and review any discrepancies. Confirm job-site suitability for the install process when needed and work with homeowner to resolve any discovered issues
• Maintain all required insurance and licensing documentation for all sub-contracted installers
• Oversee the payout system for installations including any back charges
• Track installation performance by installer, maintain and periodically review with installers
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