Installation & Service Technician

Essential Duties And Responsibilities

• Perform installation of Handicare products.
• This includes but is not limited to resource allocation, customer and sub-contractor communication, expense tracking, final audit, etc.
• Products include, but are not limited to: ceiling track lifting systems, etc.
• Construction sites consist of hospitals and long-term care facilities.
• Install ceiling track lift systems and other products per Handicare standards.
• Perform on site surveys at prospective installation sites for the purpose of gathering all required information to plan and complete a ceiling track lift installation.
• Perform on site audits of in progress and completed installations to ensure compliance with company standards.
• Cook up delivery of products and other installation materials to coincide with arrival of labor resources as needed on a project.
• Arrange site storage for products and materials as needed for installation projects.
• Keep accurate project records for expenses, various required testing, training etc.
• Interact directly with owners and staff at Hospitals, Nursing Homes, private residences, Group Homes, etc. while performing the above functions.
• Train the end users of the equipment on the operational aspects of the equipment sold and installed.
• Perform service repairs and scheduled preventative maintenance as required.
• Maintain the company service and installation vehicle in good operating condition and cleanliness.
• Maintain the van inventory in an orderly fashion, at proper levels and account for all items used in the performance of service and installation functions.
• Travel to out of state job sites as directed by supervisor, travel required up to 85% of the time.
• Additional responsibilities as requested or required by management.

Competencies

• Identifies and resolves problems in a timely manner
• Able to read and interpret written information
• Able to deal with frequent change, delays or unexpected events
• Is consistently at work and on time
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Commits to long hours of work when necessary to reach goals
• Works quickly
• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Reports potentially unsafe conditions
• Uses equipment and materials properly

Education, Experience & Training

• High School Diploma or general education degree (GED); and 3 to 5 years of related experience and or training; preferably in building construction, mechanical, electrical and plumbing methods.

Physical Demands

• The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift.
• Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms.
• Employee must be able to regularly lift, push, pull and or move up to 50 lbs.
• The position works in an environment with loud noise levels.
• This position may frequently work near moving parts, be exposed to vibration and be exposed to airborne particles & dust.
• This position will occasionally work in high, precarious places and be exposed to the risk of electrical shock.