Installation/Repair Technician II

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building faster, more reliable fiber-optic connections without red tape, hidden fees, or slow response times. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we provide the best fiber connections in your community—powering internet, TV, home networking, and business needs.

Responsibilities

• Perform troubleshooting, analysis, and corrective actions on complex service-affecting issues originating from the optical line terminal (OLT) through all connected devices.
• Inspect installation sites and review work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
• Install, maintain, or repair fiber-optic technology systems and equipment, following blueprints of electrical layouts and building plans for commercial and residential customers.
• Identify, troubleshoot, and resolve hardware, software, and basic network-related problems encountered by end-users.
• Proficiently install fiber-optic systems and apply IP delivery theory using IP equipment, signal meters (SLM), and other company-issued tools and test equipment.
• Identify, evaluate, and resolve service-affecting issues for both residential and commercial customers, from the OLT to on-premises devices.
• Maintain a proficient and thorough understanding of FTTH systems, including all associated home components delivering video, data, voice, residential Wi-Fi, and home networking.
• Ensure all wiring work meets professional standards and company expectations.
• Maintain appropriate inventory levels on your truck to deliver the best customer experience.
• Evaluate customers' needs and install telecommunications systems that deliver excellent customer service.
• Operate company vehicles safely and responsibly, adhering to state licensing requirements, including driving in inclement weather conditions.
• Mentor and assist Level I technicians in complex tasks and troubleshooting.
• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or GED equivalent.
• Two years of experience in installation and repair in the telecommunications field.
• Completed Installer and Installer Technician NCTI Courses.
• Proven leadership and mentoring skills.
• Extensive knowledge of network infrastructure and advanced troubleshooting techniques.
• Strong customer service orientation.
• Valid driver’s license with a clean driving record.
• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use assigned test equipment including signal level meter (SLM), leakage detector, volt-ohm meter, sweep receiver, and fusion splicer.
• Able to prioritize and organize assignments and responsibilities.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment such as fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps and system design prints.
• Able to work flexible hours, including evenings, weekends, and on-call shifts.
• Proficiency with word processing, spreadsheets, internet software, email, and database software.

Skills

• Ability to work while standing most of the time.
• Ability to walk or work over all types of terrain, in all types of weather.
• Ability to carry tools and equipment, including ladders and tool belts.
• Ability to work in tight spaces while bending, twisting, and reaching.
• Ability to carry, climb, and operate extension ladders (approx. 28’ & 75 lbs).
• Ability to differentiate between different sizes and colors of wires.
• Ability to perform work in elevated places (e.g., roofs and utility poles).
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
• Ability to work with small components.
• Close vision, peripheral vision, and ability to adjust focus.
• Ability to work in poorly ventilated areas such as attics, in extreme temperatures.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physically able to work on computer equipment and test equipment.
• Ability to work in environments that may have dust, dirt, noise, insects, and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive company vehicles safely.
• Must meet the physical requirements of personal protective equipment, aerial lift equipment, ladders, and/or gaffs used in this position.

Benefits

• Competitive compensation + annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life, and 401(k).
• Generous vacation and paid sick time + paid holidays and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Progressive and inclusive work culture with flexibility, support, and resources to succeed in your career.

This is a safety-sensitive role; all candidates must pass a drug test, inclusive of marijuana, regardless of medical marijuana license status.