Installation/Repair Technician II

Responsibilities

• Perform troubleshooting, analysis and corrective actions on complex service affecting issues originating from the optical line terminal through (OLT) all connected devices.
• Inspect installation sites and review work orders, building plans, and installation manuals to determine materials requirement and installation procedures have been met.
• Install, maintain, or repair technology related systems and equipment, following blueprints of electrical layouts and building plans on commercial and residential customers.
• Identify, troubleshoot, and resolve hardware, software, and basic network related problems encountered by end-users.
• Proficiently install fiber optic system and apply IP delivery theory using IP equipment, (SLM) signal meters, and other company issued tools and test equipment.
• Identify, evaluate, and resolve service-affecting issues for both residential and commercial customers, from the OLT to on-premises devices.
• Maintain proficient and thorough understanding of FTTH systems, including all associated home components delivering video, data, voice along with residential Wi-Fi and home networking.
• Check all wiring work done to ensure that it looks professional and up to company standards.
• Maintain appropriate inventory levels on truck to ensure the ability to deliver the best customer experience.
• Evaluate customers' needs and installing telecommunications systems that best delivers excellent customer service.
• Operate company vehicles in a safe and responsible manner, adhering to state licensing requirements, while working and traveling in inclement weather conditions.
• Mentor and assist Level I technicians in complex tasks and troubleshooting.
• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or GED equivalent required.
• Two years of experience of installation and repair in the telecommunications field.
• Completed Installer and Installer Technician NCTI Courses.
• Proven leadership and mentor skills.
• Extensive knowledge of network infrastructure and advanced troubleshooting techniques.
• Strong customer service orientation.
• Valid driver’s license with a clean driving record.
• Able to present technical information to a non-technical audience.
• Able to work independently.
• Able to accurately measure distances using tapes and other measuring devices.
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, and fusion splicer.
• Able to prioritize and organize assignments and responsibilities.
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues.
• Able to read street maps and system design prints.
• Able to work flexible hours as required including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and good driving record.
• Word processing, spreadsheets, Internet software, E-mail, Database software.
• Ability to work while standing most of the time.
• Ability to walk or work over all types of terrain, in all types of weather.
• Ability to carry tools and equipment including, ladders, tool belts.
• Ability to work in tight spaces while bending, twisting and reaching.
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs).
• Ability to differentiate between different sizes and colors of wires.
• Ability to perform work in elevated places (i.e., roofs and utility poles).
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
• Ability to work with small components.
• Ability to use close vision, peripheral vision and adjust focus.
• Ability to work in poorly vented areas such as attics, in extreme temperatures.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physically able to work on computer equipment and test equipment.
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive Company vehicles in a safe manner.
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.