Installation/Repair Technician I

About the Role

Be part of our innovation—building and delivering a fiber-rich internet connection to people’s doorsteps.

Responsibilities

• Upgrade and maintain companies' current telecommunications systems.
• Evaluate customers' needs and install telecommunications systems that best meet those needs.
• Run routine tests on telecommunications systems to ensure that all components are functioning at optimal levels.
• Perform diagnostic testing on problematic telecommunications systems to identify and resolve various technical faults.
• Check all wiring work done to ensure that it looks professional.
• Maintain appropriate inventory levels on truck to ensure the ability to meet customers’ needs.
• Investigate and resolve customers' complaints in a timely manner.

Requirements

• High school diploma or equivalent.
• One to two years of experience in the telecommunications field preferred.
• Proficiency with word processing, spreadsheets, internet software, email, and database software.
• Ability to pass a background check and a drug test prior to employment (this is a safety-sensitive role; all candidates must pass a drug test, inclusive of marijuana, regardless of medical marijuana license status).
• Ability to work while standing most of the time.
• Ability to walk or work over all types of terrain, in all types of weather.
• Ability to carry tools and equipment including ladders and tool belts.
• Ability to work in tight spaces while bending, twisting, and reaching.
• Ability to carry, climb, and operate extension ladder (approx. 28’ & 75 lbs).
• Ability to differentiate between different sizes and colors of wires.
• Ability to perform work in elevated places (i.e., roofs and utility poles).
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools.
• Ability to work with small components.
• Ability to use close vision, peripheral vision, and adjust focus.
• Ability to work in poorly vented areas such as attics, in extreme temperatures.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Ability to lift up to 90 pounds.
• Physically able to work with computer equipment and test equipment.
• Ability to work in environments that may have dust, dirt, noise, insects, and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive Company vehicles in a safe manner.
• Ability to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders, and/or gaffs that may be used in this position.

Benefits

• Competitive compensation + annual bonus eligibility.
• Comprehensive benefits package, including medical, dental, vision, life, and 401(k).
• Generous vacation and paid sick time + paid holidays and personal days.
• Professional development with an emphasis on internal promotion.
• Employee discounts on Bluepeak services, including internet.
• Progressive and inclusive work culture with flexibility, support, and resources to succeed.

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building faster, more reliable internet without red tape, hidden fees, or slow response times. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we provide the best fiber connections in your community—meeting the growing needs for how you live.