Installation Planning Assistant - Foodservice Equipment

Job Summary

The Installation Planning Assistant - Foodservice Equipment supports installation activities and serves as the primary internal contact for a select number of client accounts and projects. Key responsibilities include:

• Act as primary coordinator for specific installation projects/stores
• Communicate daily with Account Services team and update installation schedules as needed
• Process install lines within SyteLine for alignment with service requests and ensure accuracy for invoicing
• Monitor job orders in SyteLine for assigned accounts
• Issue SRO’s (Service Request Orders) as directed for installations; align and process invoices
• Respond to questions or requests and direct inquiries to the appropriate associate or cross-functional department as needed
• Complete Matterport scan requests and ensure billing alignment by making sure totals are in line with the quote
• Perform other tasks to support the installation department as needed

About the Role

N. Wasserstrom is a national leader in the manufacturing and distribution of foodservice equipment and supplies. This position requires a high school diploma or equivalent and 1-2 years of related experience.

Responsibilities

• Act as primary coordinator for specific installation projects/stores
• Communicate daily with Account Services team and update installation schedules as needed
• Process install lines within SyteLine for alignment with service requests and ensure accuracy for invoicing
• Monitor job orders in SyteLine for assigned accounts
• Issue SRO’s (Service Request Orders) as directed for installations; align and process invoices
• Respond to questions or requests and direct inquiries to the appropriate associate or cross-functional department as needed
• Complete Matterport scan requests and ensure billing alignment by making sure totals are in line with the quote
• Perform other tasks to support the installation department as needed

Requirements

• High School or GED
• 1-2 years related experience
• Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Technical ability to learn and use a variety of software programs, such as SyteLine
• Knowledge of proper administrative and billing processes
• Familiarity with inventory systems or invoice workflows is a plus
• Basic understanding of manufacturing and installation processes and procedures
• Communicates well with others; speaks and writes clearly; asks for and offers help when needed
• Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality
• Detail oriented; meets quality standards and demonstrates accuracy and thoroughness
• Organized; completes work in a timely manner; able to prioritize and meet deadlines
• Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work
• Capable of working independently and as a member of a team; contributes to building a positive team spirit

Qualifications

• Strong attention to detail and accuracy in processing tasks
• Familiarity with inventory systems or invoice workflows is a plus
• Basic understanding of manufacturing and installation processes and procedures
• Communicates well with others; speaks and writes clearly; asks for and offers help when needed
• Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality
• Detail oriented; meets quality standards and demonstrates accuracy and thoroughness
• Organized; completes work in a timely manner; able to prioritize and meet deadlines
• Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work
• Capable of working independently and as a member of a team; contributes to building a positive team spirit

Skills

• Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint
• Technical ability to learn and use a variety of software programs, such as SyteLine
• Knowledge of proper administrative and billing processes

Benefits

Flexible solutions to the places where people eat, sleep, work, play, shop, and gather.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate installation needs.