Food Services Assistant

High school enrollment, diploma, or GED equivalent required. Food service or customer service experience preferred.

Responsibilities

• Monitors quality of product at stations, ensures recipe compliance, and adherence to departmental guidelines.
• Ensures that productivity, delivery, and serving line start time schedules are met.
• Minimizes product waste and controls cost.
• Follows portion control guidelines and manages food and supplies.
• Oversees that all equipment and supplies are properly utilized, maintained, and handled to avoid breakage.
• Performs utility and dish room functions efficiently.
• Properly cleans items for use in department.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
• Maintains a double gold rating from NSF.
• Ensures that Sodexo standards are consistently being met; department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department performance improvement initiatives.
• Works as a team player and ensures that duties are performed accurately and efficiently.
• Provides support to other Food and Nutrition Services departments as requested by management.
• Delivers, serves, and retrieves food trays in a safe, efficient, sanitary, as well as courteous manner, following proper protocol.
• Follows fire code and regulatory standards.
• Demonstrates responsibility by interacting with patients, visitors, and staff as deemed appropriate.
• Resolves issues or concerns, provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment.
• Demonstrates a personal responsibility and commitment to customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

Skills & Qualifications

• Must be literate in English and able to follow instructions.
• Ability to adjust to the needs of the department.
• Desire to achieve high customer service standards.
• Must be comfortable entering patient rooms and interacting with them.
• Ability to work weekends and holidays.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.

Work Environment

• May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas.
• Exposure to wet tile floors and dangerous, sharp equipment.