Installation Manager - Replacement Windows & Doors

Job Overview

Infinity Replacement is a dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Our Project Managers are the face of Infinity Replacement on every job site, advocating for our customers and ensuring an exceptional installation experience.

Highlights of your role

• Conduct final measurements for windows and doors.
• Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
• Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
• Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
• Aid installation partners with questions and concerns throughout the project lifecycle.
• Allocate appropriate materials and accurately job-cost labor rates.
• Resolve project and customer issues with efficiency, professionalism, and integrity.
• Conduct job completion walkthroughs with homeowners, including:
• Demonstrating window and door operation.
• Completing the Zero-Defect checklist.
• Delivering the customer gift bag.
• Documenting and following up on any outstanding work.

Qualifications

• Proven experience working directly with customers and homeowners, with strong problem-solving skills.
• Solid understanding of construction documents, methods, and installation techniques.
• Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.
• High school diploma or equivalent required.
• Construction experience, especially in home improvement or window replacement.
• Valid driver’s license with a clean driving record.
• Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.
• Experience measuring and installing replacement windows.

Pay

$85,000 - $95,000, pay based on experience.

Schedule

Details on schedule not specified.

Benefits

• Health insurance.
• Paid holidays.
• Paid parental leave.
• 401(k) retirement savings match.
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success.
• Participation in organized volunteer opportunities.
• Financial support from your colleagues and the Marvin family during personal hardships.

Contact

To apply, visit our careers page or email CareerSupport@marvin.com.