Installation Manager

About the role

The Installation Manager reports to the Branch Manager and is responsible for overseeing and managing the installation of replacement windows, siding, and doors in their assigned market area. The Installation Manager ensures that both the work completed and the customer's satisfaction meet or exceed company standards.

Responsibilities

• Recruits, selects, trains, and manages direct reports
• Performs Services & Measures as necessary
• Selects, monitors, and validates 1099 installation crews; documents and maintains skill matrix
• Processes install pay
• Responsible for warehouse operations, including maintaining adequate inventory of installation materials at all times and conducting scheduled warehouse audits
• Serves as customer service liaison when installation-related problems arise
• Works with scheduling coordinators to ensure appropriate crew assignments
• Oversees job sites to ensure quality installations are complete; attends remeasurement appointments when necessary
• Responsible for quality job inspections and audits to ensure crew performance meets the highest standards
• Delivers materials to job sites when required
• Approves additional costs on job sites
• Manages run rates and guild quality scores
• Maintains a driving record that meets the company's insurance standards
• Manages install jobs through completion
• Reviews sold projects to ensure all indirect materials are identified, ordered, and received prior to day of install

Qualifications

Basic Qualifications

• HS Diploma or GED
• 4+ years of relevant leadership experience
• 4+ years of general construction knowledge
• 3+ years of customer issue resolution experience
• 1+ year of experience with windows, including measuring and service; installation experience accepted in lieu of service experience
• Experience working with installation crews
• Valid driver's license

Preferred Qualifications

• College degree or other secondary education
• Experience with warehouse management
• High proficiency in Microsoft Office Suite
• Expertise in CRMs; Salesforce experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environments