Installation Manager

Overview We are One Workplace. We believe that people with a purpose need great spaces to perform their best work. We think big but work small, innovate through relentless curiosity, and treat each other – and our clients – like family. Over the past 100 years, we haven’t forgotten who we are, and we’ve never stopped changing. From big city skyscrapers to the west coast's premier universities and medical facilities, we design insightful work spaces with the latest technology to provide our clients an environment that embodies their image and encourages success. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it is time to expand our team. One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Location: San Jose, CA Position Summary Oversees all field installations and ensures strict compliance with company and departmental standards. Identifies and executes installation strategies aligned with client goals and priorities. Leads a team of Installation Supervisors to ensure projects are executed efficiently and profitably while serving as the primary liaison for Project Management, external customers, and trade partners. Essential Responsibilities Oversee overall field resource strategy and labor utilization, guiding Dispatch and Scheduling to meet project demands efficiently.Reviews departmental performance, analyzes results, and provides reports or updates to the Operations Manager.Monitoring inventory levels and reuse of existing inventory. Recommend cost savings opportunities and report performance to Operation Manager.Responsible for providing data and project information for Quarterly Business Reviews.Attends pre-install, project planning meetings, and any operations meetings pertinent to fleet, safety and compliance, and installation.Defines and establishes responsibilities, goals, objectives, and training for supervisors and subordinates to align with team requirements, and account key performance indicators.Manages hiring and staffing requirements for Installation teams.Assists management team in establishing, adhering to, and executing work procedures and process improvements.Ensures that safety and health policies, as well as procedures are complied with and that offenders and violations are promptly, and properly addressedOversees department timekeeping and ensures accurate, timely payroll submittals while tracking and minimizing overtime.Accounts for internal and external disconnects ensuring they are reviewed, documented, and communicated with the team to drive necessary continuous improvement and resolution.Ensures timely resolution of furniture-related work tickets to meet or exceed established SLAs/KPIs.Acts as a single point of contact for all installation processes, procedures and ongoing revisions.Ensures all projects are completed accurately and on time with proper process tracking, documentation of uncontrollable events, and are compliant with safety standards.Responsible for field/in-house technical training, coaching, disciplining and mentoring for Supervisors, Leads, Drivers and Installers.Evaluate site readiness, elevator access, and staging logistics prior to team dispatch to prevent downtimeCoordinates schedule alignment, site access, and labor allocation with General Contractors, facility managers, and third-party installation subcontractors.Identify, document, and submit field change orders for approval when job conditions or client requirements deviate from scopeManage third-party installation subcontractors, including labor allocation, quality audits, and performance trackingOversee fleet management, tool and supply inventories, and vehicle maintenance compliance for field operationsPartner with internal teams on final site walkthroughs, punch list resolution, and client sign-off Education/Experience Bachelor’s Degree (B.A.) or equivalent from a technical school desired with at least five years related experience and /or training; or equivalent combination of education and experience Knowledge/Skills/Abilities Proven management and leadership skills with the ability to mentor and develop othersStrong communication and interpersonal skillsMust be well versed in the safe operation of tools and equipment, as well as safety codesExceptional customer service skills with ability to provide friendly, professional service to One Workplace staff and clientsKnowledge of and experience with project cost management.Extensive knowledge of furniture installation and the furniture industry. Employee Benefits 15 days of PTO 13 Paid holidays Medical/Dental/Vision Insurance 401k + Employer Match Paid Parental Leave Wellness App with reimbursement of up to $500/year Profit Sharing Physical Requirements Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites. Working Environment Regularly works with others face to face, over the phone and through email. Generally works in an office environment with moderate noise. Nature of work may require working off hours and significant time spent (50%) out of the office. Periodically works outside and may work around moving objects, dust and dirt. If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting! The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications. Compensation Range $93,070—$106,365 USD If you are based in California, we encourage you to read this important information for California residents linked here.