Installation Manager

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. We put our employees first, and our 115 years of experience have made us the best place to work. With 34 offices in the Southeast and over 500 Technicians, we are looking for you to help us be the best service company in the region.

About the role

Oversees a service project team aligned with multiple or mid-sized projects.

Responsibilities

• Leads quoting for repairs, parts, and workforce. Obtains approval from clients and helps advocate for maintenance contracts, replacement of equipment, and other service work inside our scope.
• Leads projects by ensuring the installation team is briefed on the Statement of Work (SOW). Starts projects as necessary with the installation team and ensures projects meet current code requirements and are ready for final inspection.
• Orders permits and meets inspectors for final inspections when necessary.
• Assists Service Technicians with technical problem solving and delivery of materials and supplies to expedite job completion with timeliness and quality.
• Reviews open work orders with leadership, validates notes are updated and accurate, and makes necessary adjustments prior to invoicing.
• Ensures high-quality operational standards by following best practices to maximize workflows, technology, and information to continuously improve branch performance.
• Manages key performance indicators to ensure consistency between locations and adherence to the TWC Way. This includes daily service ticket review, maintaining hold board statuses, attending 3:00 meetings, and following dispatch best practices.

Requirements

• 3-5 years of project management experience in the HVAC industry
• Bachelor's in Engineering or Technical Training Program Completion
• Moderate travel required
• Ability to lift up to 75 lbs

Benefits

• Paid holidays
• Health, dental, and vision insurance
• Paid vacation
• Wellness reimbursement program
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D, and Dependent Life insurances
• Prepaid Legal

TWC Services Inc. is a service-industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment, operating under a people-first approach. With roots dating back to 1906, TWC Services has expanded to over 30 locations throughout the southern United States, with Corporate Headquarters in Des Moines, IA.