Installation Manager

Essential Functions, Duties And Responsibilities

• Always exhibits the highest standard of personal ethics and adheres to all Pella Carolina policies
• Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority
• Supervise Project Coordinator team. Supervise sub-contracted installation crews when needed
• Maintain adequate staffing of support staff and installation crews
• Perform some order verifications as needed for scheduled installation jobs for orderable dimensions and special needs
• Perform routine job site inspections per installation guidelines
• Follow-up with customers after installation is completed
• Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion
• Track & assist with collecting outstanding Accounts Receivable
• Roll out PSI final 2 phases (Installation and Service) & Handle Branch Champion responsibilities for PSI
• Interact with Operations & Sales personnel to resolve job related problems when needed
• Strives to achieve corporate goal of Customer Satisfaction, while making it easy for Customers to do business with the company and promoting market share growth
• Track & hold team accountable for installation metrics of 1ˢᵗ time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity
• Help the Replacement Department achieve branch standards or Returns & Allowances and Customer Satisfaction

Qualifications

• College Degree preferred, High School Diploma or equivalent required
• Two years general carpentry, window/door, or housing industry experience required
• Three to five years of supervisory experience as window installation manager or equivalent
• Superior computer skills (PSI, OMS, PQM) needed
• Excellent verbal and written language skills needed
• Able to present information, gather information and respond to questions from customers, managers and co-workers
• Able to multi-task and set priorities
• Strong organizational skills required
• Ability to problem solve on a daily basis
• Self discipline and self initiating abilities required
• Excellent basic math skills including measurements, dimensions of windows, size of glass, square footage, discounts, percentages, billing, and credit, etc. required
• Basic understanding of construction blueprints required