Installation Manager

HomePro, a leader in smart home automation, security systems, and media installation solutions in the DFW area, is growing — and we’re looking for motivated, professional, and customer-focused individuals to grow with us.

About the role

We are seeking a detail-oriented and proactive Installation Manager to oversee day-to-day operations across our residential installation team. This person will manage field technicians, streamline scheduling, oversee inventory, and ensure a top-tier experience for every homeowner we serve while working on continuous improvement. A successful candidate will have strong leadership skills, a solid understanding of residential technologies, and a passion for delivering excellent service and strong cross-collaboration capabilities.

Responsibilities

• Manage daily install field operations including installation and support teams for residential customers.
• Supervise technician scheduling and dispatch to ensure on-time, quality installations and service appointments.
• Implement and refine operational processes to ensure efficient, consistent project execution.
• Oversee inventory control and ordering for equipment like security panels, sensors, cameras, smart devices, and AV gear.
• Act as the main point of contact for escalated customer issues; ensure all residential clients are satisfied post-installation.
• Maintain communication with the sales and design teams to ensure smooth job handoffs and clear project scopes.
• Hire, train, and develop technicians with a focus on technical skills and customer service.
• Track and report KPIs (on-time completion, first-time fix rate, customer satisfaction, etc.) and drive continuous improvement.
• Ensure compliance with licensing, safety protocols, and best practices for residential installs.
• Stay informed on industry trends, products, and tools to help improve customer offerings and team knowledge.

Requirements

• 5+ years of experience in installation management, project coordination, or field service within residential AV, home security, or home automation.
• Strong understanding of home security systems (alarms, doorbell cameras, sensors), smart home platforms (e.g., Control4, Savant, Ring, ADC), and AV (home theaters, whole-house audio).
• Proven experience managing field teams, schedules, and customer expectations.
• Excellent organizational, multitasking, and leadership skills.
• Tech-savvy with experience using field service management platforms, CRM tools, and inventory systems.
• High degree of computer literacy (MS Office Suite, GMail, Google Suite).
• Strong interpersonal skills and customer-first mindset.

Qualifications

• Industry certifications (e.g., Control4, Savant, Lutron, Ring Pro Installer).
• Previous experience at a residential security/AV company.
• Experience managing large installations field service teams (20+ Technicians).
• Heavy experience with High Volume installation models (550+ installs a month).
• ODOO Experience if possible.
• Familiarity with permitting and residential construction timelines.