Installation Manager

About the role

The Installation Manager will support the installation of new and renewal business sales. This position is responsible for managing tasks from post-sale and continuing through for active clients. The Installation Manager will focus on completing set-up milestones, supporting group and broker escalations throughout the year.

Responsibilities

• Efficiently escalate and close group and member concerns and issues that are brought to our attention via the broker or group while tracking and trending such concerns and issues.
• Providing support to the Account Executives throughout the implementation process including but not limited to: Discovery to gather all new client implementation requirements.
• Ensure that all parties are up to date on implementation status and have clear actions for the next check-in that are aligned with onboarding success.
• Ensuring all group documents are completed accurately and received timely.
• Supporting enrollment meetings both virtually and on site as a back up to the account executive as needed.
• Updating group and broker information company client management systems
• Additional enrollment, eligibility, and contracting support as needed
• Serving as a subject matter expert for Curative Health Plan benefits, implementation processes and procedures.
• Develop proficiency in ENav enrollment platform and EDI enrollments
• Nurture long term relationships with internal and external stakeholders.
• Perform other duties as assigned

Requirements

• Possess the ability to adapt quickly in a fast-paced, ever-changing environment
• Knowledge of state specific Health Plan Benefits
• Detailed oriented with experience with CRM systems
• Proficient