Installation Manager

Creative Realities, Inc. (NASDAQ: CREX) is a full‑service digital signage solutions company that designs, develops, deploys, and maintains contextual, omni‑channel digital experiences for brands across verticals such as Automotive, C‑Store, QSR, Health Care, Retail, and Sports & Entertainment. The company’s purpose‑built CMS and ad‑revenue platforms support installations at any scale.

About the Position

The Installation Manager will lead digital solution installations for client accounts, serving as the primary interface for account‑based clients. Working closely with the Program Manager and client account managers, the role forecasts, plans, and executes installations while ensuring a predictable experience for employees and clients.

Key Responsibilities

• Plan, facilitate, and administer each installation project.
• Coordinate internal resources and installation sub‑contractors to ensure proper deployment of all solution elements.
• Manage and eliminate problems so projects are delivered on‑time and meet client expectations.
• Identify, assess, and communicate with all stakeholders.
• Manage the triple constraints of schedule, cost, and quality.
• Oversee project timelines and milestones with cross‑functional team leads, balancing budget, schedule, and quality.
• Assume full ownership of the project and escalate to senior management as needed.
• Manage and initiate all project billing per the SOW.
• Participate in weekly project reviews with internal teams and clients.
• Provide timely and professional client service to meet client expectations and needs.
• Ensure client and internal milestones are met, with appropriate approvals documented.
• Collect and maintain all required project artifacts.
• Work with Account Managers to create change orders as required.
• Review budget vs. actuals weekly to stay within scope.
• Provide weekly updates to management on install success/failure metrics.

Education and Experience

• 5+ years of project‑related experience.
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries (preferred).
• Bachelor’s degree (preferred).
• AVIXA CTS and/or Digital Signage Federation certification (desired).
• Experienced user of CRM software tools.
• Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non‑technical buyers.

Key Competencies / Behaviors

• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self‑motivated, achievement‑oriented with superior planning and time‑management skills.
• Excellent written communication and presentation skills.
• Team‑oriented; able to collaborate cross‑functionally and influence without direct authority.
• Positive attitude with willingness and initiative to learn.
• Comfortable working in a deadline‑oriented, fast‑paced environment with shifting priorities.

Core Values

• Passionate: We are a group of passionate people who work hard and have fun.
• Respectful: We value diversity, merit, and unique contributions, fostering an open, inclusive environment.
• Do the Right Thing: We act transparently and honestly with clients, co‑workers, and partners.
• Helps First: We prioritize teamwork and assist clients and internal teams first.
• Nimble Minded: We provide fresh ideas and solutions when conventional thinking fails, responding quickly to adversity.
• Expects Excellence: We measure performance, hold ourselves accountable, and are committed to getting it right.

Benefits

• Company‑paid individual portion of medical, dental, life, long‑ and short‑term disability insurance.
• Access to company vision insurance and other voluntary benefit programs.
• Eligibility for a high‑deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, and DCFSA.
• 401(k) program with company‑paid match up to 3% of annual salary.
• Paid time off and holiday pay.
• Benefits may change based on open enrollment periods or at the company’s discretion.