Installation Coordinator - Woburn, MA

Operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience. Installation Coordinators assist customers and Install Field teams, directing the flow of jobs based on business needs and monitoring job statuses for all interior and exterior product lines. This role is the main point of contact between the customer and The Home Depot for all job-related needs.

Responsibilities

• Customer Experience (35%) - Initiates and maintains regular communication with customers across the install life cycle, ensures timely follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow-up service and provides ongoing support for job-related issues.
• Job Process Support (25%) - Communicates and coordinates with internal and external branch partners (e.g., Branch Support Center, Sales, Installation) for all job-level inquiries and assists with customer escalations and exceptions. Supports branch operations and efficient movement of jobs.
• Operations (40%) - Facilitates efficient intake and management of all open jobs across the install life cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules pre-installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for third-party service providers. Manages intake of service tickets and schedules services with customers as needed.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required.
• 1 year of work experience.
• Typically requires overnight travel less than 10% of the time.
• Most of the time is spent sitting with frequent opportunity to move; occasional need to move or lift light articles.
• Located in a comfortable indoor area; unpleasant conditions are infrequent and not objectionable.

Preferred Qualifications

• Knowledge or experience in the home improvement or construction industry.
• Prior clerical and/or administrative background.
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving abilities.

Skills

• Self-motivated with the initiative to complete tasks with little or no direction.
• Strong communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office.
• Proven ability to manage multiple tasks simultaneously, keep accurate records, and follow up to complete customer jobs accurately and on time.