Installation Coordinator, Woburn, MA

Key Responsibilities

• Initiates and maintains regular communication with customer across the install life cycle, ensuring timely customer follow-up, and resolving open questions.
• Facilitates customer satisfaction from point-of-sale through follow-up service and provides ongoing support for job-related issues.
• Communicates and coordinates with internal and external branch partners throughout the organization, including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary, for all job-level inquiries and assists team with customer escalations and exceptions.
• Aids in supporting branch operations and efficient movement of jobs.

Operations

• Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
• Manages intake of service tickets and schedules services with customer, as necessary.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge or experience in the home improvement or construction industry is preferred.
• Prior clerical and/or administrative background is preferred.
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills.

Education and Experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of 1 year of relevant work experience.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Competencies

• Self-motivated and must have initiative to complete tasks with little or no direction.
• Strong communication skills, both written and verbal.
• Strong organizational skills and attention to detail and ability to work in a fast-paced environment.
• Computer skills with proficiency in Microsoft Office.
• Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time.