Installation Coordinator - Detroit Area

About the role

One Goal, One Passion - Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. Reports to: Operations Manager. The Installation Coordinator manages the scheduling and administration of residential window, siding, and door installation projects. This role coordinates crews, materials, documentation, customer communication, and project closeout to ensure installations are completed accurately and on time.

Responsibilities

• Schedule installations efficiently and confirm project readiness.
• Track materials, labor requirements, and installation timelines.
• Maintain accurate project records and update job statuses daily.
• Prepare work orders and required documentation for installation crews.
• Assign qualified crews based on project requirements and availability.
• Communicate project updates and estimated timelines to customers and internal teams.
• Resolve installation-related customer concerns.
• Collect payments and submit funding documentation for completed projects.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED.
• One or more years of administrative, scheduling, or project coordination experience.
• Strong communication, organization, and customer-service skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in Microsoft Office.
• Preferred qualifications: Home improvement, construction, or home services experience.
• Preferred qualifications: CRM or job-management system experience.
• Preferred qualifications: Accounts receivable or payment collection experience.

Benefits

• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with employer matching.
• Company-paid training.
• Personal and professional development opportunities.
• Paid community volunteer days.
• Company vehicles for eligible roles.
• Annual President’s Club trip for qualifying sales team members.
• Employee events, including Graphic Tee Tuesdays, pizza lunches, potlucks, and company celebrations.