Installation Coordinator

About the role

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer‑facing role and is responsible for partnering with Lowe’s Installed Sales staff and Service Pros Installation Group’s contractors to ensure customer satisfaction. The role includes a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects.

Responsibilities

• Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
• Schedules customers and contractors for installations and other appointments.
• Reviews project details for each job with the appropriate contractor prior to the installation.
• Receives and resolves customer complaints, issues, and performs customer follow‑up calls.
• Ensures inventory levels are maintained and stages materials for crew load‑outs.
• Loads and unloads trucks with a forklift, pallet‑jack, or manually as needed.

Qualifications

• High school diploma or general education degree (GED).
• One to two years related experience and/or training; customer service experience is a plus.

Skills

• Basic technical skills to use multiple computer screens and knowledge of databases, spreadsheets, email, and word‑processing software (Microsoft Office).
• Ability to remain organized and efficient to support contractors and customers.

Benefits

• Dental, disability, life, medical, and vision insurance.
• 401(k) company match.
• PTO – paid time off.
• Holiday pay.

Schedule

Day shift

Physical requirements

Physical ability to lift 75 lb and work within non‑climate‑controlled environments.