Installation Coordinator

About the company

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Benefits

• Competitive starting pay
• Paid training
• Global advancement opportunities
• Referral bonuses
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• 401(k) savings plan with company match
• Short-term and long-term disability
• Employee Assistance Program
• Wellness Program

Pay

Hiring hourly range: $23 – $30 per hour. The hourly rate is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. Exceptional candidates with unique skills and experiences that exceed the typical profile may warrant consideration beyond the stated range.

Responsibilities

• Work closely with internal departments to organize and schedule all installations from first customer contact to contract closeout.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness (construction progress, lift availability, network connectivity, proper personnel on-site, etc.).
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each job, including initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to installers prior to job start.
• Track and verify on-time delivery of all materials needed to complete installations.
• Update all pertinent information in the Installation Backlog Tool so that all stakeholders are informed of installation progress from booking to completion.
• Authenticate and process all necessary paperwork to ensure each installation meets JCI’s Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation, requiring solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow-up with various other departments.
• Communicate with customers, both internal and external, via telephone, email, or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager, and material handlers.
• Work with vendors regarding material shipments.

Requirements

• High school degree or equivalent
• At least 2 years of customer service experience
• Strong organizational skills
• Ability to communicate in a professional business manner

Preferred qualifications

• Knowledgeable in Microsoft (especially Outlook and Excel)
• Excellent written and verbal communication skills
• Ability to handle several tasks simultaneously
• Ability to work in a fast-paced, team-oriented environment