Installation Coordinator

About the role

Handle a wide variety of duties and responsibilities including coordination of installers/Sub-Contractors onto installation jobs. The individual should be extremely organized, results oriented, self-motivated and can multi-task with attention to detail.

Responsibilities

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Make initial contact with each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery of all materials needed to complete installations.
• Update all pertinent information in our Installation Portal so that all stakeholders are informed of installation progress from the time of booking to completion.