Installation Coordinator

About the role

Cityside Fiber is seeking a detail-oriented Installation Coordinator to join our Service Delivery team. This role is responsible for scheduling fiber installation appointments, managing dispatch coordination, and ensuring installation readiness across our service area. Success in this position requires strong organizational skills, clear communication, and the ability to manage competing priorities in a fast-paced operational environment.

Responsibilities

• Schedule installation appointments based on technician availability and routing efficiency
• Contact customers to confirm installation appointments prior to scheduled service windows
• Conduct outbound appointment reminders via phone, SMS, or email
• Coordinate rescheduling as needed to maintain technician productivity
• Assist with daily dispatch coordination and technician schedule management
• Monitor installation schedules and adjust assignments in real time
• Optimize routing and scheduling to maximize technician productivity
• Ensure installation orders are complete and ready for dispatch
• Verify drop completion and installation prerequisites when necessary
• Identify scheduling conflicts or readiness issues prior to technician dispatch
• Provide installation expectations and preparation instructions to customers
• Assist customers with appointment changes or rescheduling requests
• Communicate schedule updates when installation timing changes
• Monitor installation orders from scheduling through completion
• Support installation close-out and system updates
• Escalate issues impacting installation completion to the Supervisor, Service Delivery
• Contribute to a culture of trust, integrity, and collaboration
• Understand and uphold Cityside Fiber’s core purpose and values

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to assign or reassign duties and responsibilities as business needs evolve.

Requirements

• 2+ years of experience in operations coordination, dispatch, scheduling, or customer operations
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and collaboration skills
• Ability to prioritize tasks and work under pressure

About Cityside Fiber

Cityside Fiber is on a mission to deliver high-quality, reliable internet to communities through innovation and a people-first approach. Headquartered in Irvine, CA, we are an emerging telecommunications provider expanding rapidly due to high demand. Our culture is built on innovation, accountability, and trust, and we seek independent thinkers who want to contribute to something big.

Headquarters in Irvine, CA. May require travel depending on role.

Pay

Competitive salary: $25/hr.+ (non-exempt) (dependent on experience)

Benefits

• Company-sponsored medical & dental for employees (Subsidized for dependents)
• 401(k) with company match
• Paid Time Off (PTO), sick leave, and holidays
• Growth opportunities & career development programs
• Office perks: stocked kitchen, fitness center access, etc.