Installation and Repair Technician

About the role

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The part-time Installation and Repair Technician (IRT) reports directly to the Supervisor of Desktop Services. Performs on-site and in-shop inspection, installation, testing, and repair of telecommunications and microcomputer devices and peripheral equipment in support of a multi-vendor, multi-protocol, voice, video, and data network. IRT's provide professional, courteous, and timely end user support to the college's staff, faculty, and students.

Responsibilities

• Maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the college or its students, faculty, or staff
• Assisting in ensuring desktop standardization, and performance
• Utilizing diagnostic and data recovery software to install, setup, and configure common application software packages and operating systems (i.e. Microsoft Windows 10 and Apple)
• Assisting in performing setup and maintenance of network interface systems (i.e. Ethernet, Fast Ethernet, etc.)
• Testing wiring, IP telephone equipment and peripherals for switched and non-switched services (voice, data, and video)
• Interpretation of written requests; coordination of work with customers; installation or repair of requested services; documentation; interaction/communications with Telecom, Network, and Support Specialists regarding such services
• May be required to perform other duties as assigned
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor

Qualifications

• Knowledge of personal computers, operating systems, peripheral devices, and desktop computer applications, including Apple OS, Windows 10, and Microsoft Office 2016/2019
• Basic knowledge of local area networks, including Telecommunications Protocol/Internet Protocol (TCP/IP) and its application in a large WAN/LAN environment
• Basic knowledge of Anti Virus and Network Security Scanning Software
• Ability to install, troubleshoot, and repair desktop computers, operating systems, and peripherals
• Strong verbal and written communication skills sufficient to interact with a variety of end users and other technical staff
• Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team
• Ability to work under pressure, meet inflexible deadlines, deal with difficult situations while maintaining composure, and handle multiple tasks simultaneously while meeting day-to-day needs
• Ability to work independently or as a member of a team without direct supervision
• Basic knowledge of the concepts of Voice Over IP for Ethernet networks

Pay

$21.99 per hour, part time

Schedule

29 hours per week Monday through Thursday 8:30 AM – 3:00 PM and Friday 8:30 AM – 2:00 PM