Installation and Repair Technician

Responsibilities

• Performs all administrative, operations and maintenance (O&M) functions, and routines required on Inside Plant (ISP) systems and equipment, including telephone switching equipment, voice mail system, Telephone Management System (TMS), Voice over Internet Protocol (VoIP) programming, firewall and other ancillary equipment and systems directly connected to the switch.
• Installs, tests, troubleshoots, programs, monitors, maintains, and repairs digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and other circuits and related apparatus required in the central switching office.
• Performs routine preventative maintenance on switch hardware and equipment.
• Solves customer trouble calls related to voice issues.
• Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
• Maintains manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
• Support includes performing remote diagnostics, parts and material repair or replacement, emergency technical support, and technical documentation updates.
• Maintains synchronous optical network.
• Diagnostics and replace faulty switch circuit packs and switching equipment.
• Installs and troubleshoot T-1 circuits.
• Monitors and troubleshoot trunks.
• Maintains customer rapport by listening to and resolving concerns and answering questions.
• May assist with work order and trouble ticket administration within the Telephone Management System (TMS).
• Maintains safe work environment and conditions by following codes, standards, and legal regulations.
• Provides other duties as assigned to support contract requirements.
• Attends training sessions as required (DoD, Information Assurance, Security, Corporate).

Qualifications

• High school diploma required.
• Valid Driver’s License.
• BICSI installer 1 qualified
• OSHA Confined Space
• Knowledge and experience with Avaya and VoIP communications systems
• Detail oriented and highly efficient organizational skills
• Effective oral and written communication skills

Desired Qualifications

• BICSI TE350: BICSI Technician Training
• Holocom certification
• Avaya Certified Implementation Spec (ACIS)
• OSHA 30 Hour Training