Install Dispatcher

Responsibilities

• Executes the installation strategy with key tactics and plans, capability needs of the team, assets, and processes to deliver company goals, within timelines.
• Routes installation teams for maximum productivity.
• Creates and closes all manifest daily, confirming all installs have been completed.
• Manages the picking queue by assigning tickets to be pulled.
• Ensures correct product is pulled for delivery.
• Routes tickets in Innovo and communicates next day tickets with installation manager.
• Maintains communication with installers/manager during the day.
• Provides updates to RSS or salesperson as needed.
• Uploads notes and pictures onto sales orders – where Innovo is not utilized by third party installers.
• Create and email delivery report from completed installations the day before to RSS and salesperson each morning.
• If there are reschedules (redates) or returns, creates the return and coordinates the redate/return using 2nd Will Call ship via and communicates with RSS.
• Aids warehouse personnel – I.e. returns and open line.
• Performs other duties as assigned.

Requirements

• Strong, refined relationship-based service skills, with demonstrated customer service orientation.
• Ability to learn quickly and be resourceful.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal, communication skills, and ability to deal with customer complaints effectively.
• Ability to work independently, but also work as part of a team.
• Ability to prioritize work within a multi-tasking and fast paced environment.
• Strong follow-up skills.
• Ability to learn new procedures, and be comfortable with new technology.

Qualifications

• Excellent verbal and written communication skills.
• 3 or more years of customer service experience.
• Strong computer skills; MS Word, Excel and Outlook.
• Preferred qualifications include strong, refined relationship-based service skills, with demonstrated customer service orientation.
• Ability to learn quickly and be resourceful.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and communication skills.
• Ability to work independently, but also work as part of a team.
• Ability to prioritize work within a multi-tasking and fast paced environment.
• Strong follow-up skills.
• Ability to learn new procedures, and be comfortable with new technology.

Benefits

• Medical and Dental Insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• Company-paid Life Insurance.
• Short Term Disability.
• 401(k) Plan.
• Paid Time Off (PTO) - plus paid holidays.
• Parental Leave.
• Voluntary Benefits.
• Vision.
• Long-term Disability.
• Voluntary Life and AD&D Insurance.
• Additional Voluntary Benefits through Corestream.