Dispatcher

Job Summary

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue.

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue.

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.

Re-schedules appointment times at client’s convenience as necessary.

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment.

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.

Enters equipment type and age information for systems into SuccessWare software system.

Requirements

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred

Benefits

• We believe the best performers deserve the best pay.
• Our scheduling is flexible.
• We offer you an unlimited future with our world class training programs.
• The franchisee sets their own compensation and benefits.

Pay & Schedule

• Competitive rates based on performance.
• Flexible scheduling to fit your life.

Career Path

• Unlimited future with our world class training programs.
• Technical Training, Virtual technical training, communications, sales, and more!

Join the One Hour Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first!

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

Contact Information

All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.