INSPIRE Leadership Development Program - Amusement & Family Entertainment Operations

About the role

The INSPIRE Leadership Development Program is an accelerated leadership pathway designed for driven and emerging hospitality leaders seeking to grow into a future management role within a luxury resort environment.

Responsibilities

• Partner closely with Resort Experience leaders to gain exposure to leadership strategy, operational planning, and decision making
• Learn and uphold Fairmont luxury service standards and Resort Experience operational expectations
• Develop strong knowledge of SOPs, operational workflows, safety procedures, and guest experience standards
• Support and perform talent acquisition in all roles
• Support day to day operational leadership across multiple Resort Experience divisions
• Demonstrate professionalism, accountability, initiative, and strong leadership presence
• Foster a collaborative, guest focused, and positive team culture
• Support the planning, coordination, and execution of seasonal activations and resort events
• Assist with operational readiness, staffing support, guest flow, and event logistics
• Support entertainment operations, concessions, guest services, and operational execution during high volume periods
• Support technical event installations, lighting and decor operations, and operational setup
• Aid in warehouse organization, inventory readiness, refurbishment processes, and logistical support
• Support installation and strike timelines during seasonal activations and large-scale events
• Support daily operations of family focused resort experiences including Camp Trailblazers and Day Camp programming
• Assist with staffing readiness, operational execution, guest engagement, and program support
• Gain exposure to childcare compliance standards, onboarding, training, and SOP execution
• Support the development and delivery of engaging family experiences aligned with resort standards
• Assist with colleague supervision, operational support, and training readiness
• Support guest recovery situations and help resolve operational challenges professionally and efficiently
• Maintain high standards of organization, presentation, cleanliness, and operational readiness
• Participate in leadership development conversations, mentorship opportunities, and performance coaching

Requirements

• Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service oriented environment (and/or experience in specific area you are applying)
• Post-secondary education (i.e. bachelor’s, or master’s degree) in Hospitality or Business is an asset
• Desire to advance your hospitality career, with strong ability, engagement, and motivation
• Agile and works well in fast-paced environments, willing to learn and commit to a role
• Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship
• Previous leadership or supervisory experience leading teams within hospitality, events, entertainment, recreation, childcare, retail, or guest experience environments
• Strong desire to grow into a management role within hospitality operations
• Demonstrated leadership potential with a proactive, driven, and solution focused mindset
• Strong communication, organizational, interpersonal, and problem-solving skills
• Ability to adapt quickly in fast paced and changing operational environments
• Ability to work flexible schedules including evenings, weekends, holidays, and peak seasonal periods
• CPR & First Aid Certification
• Food Handlers Certification
• Fingerprint Clearance Card
• Title 4 Liquor Certification
• Negative Tuberculosis Test
• High School Diploma or GED

Qualifications

• Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service oriented environment (and/or experience in specific area you are applying)
• Post-secondary education (i.e. bachelor’s, or master’s degree) in Hospitality or Business is an asset
• Desire to advance your hospitality career, with strong ability, engagement, and motivation
• Agile and works well in fast-paced environments, willing to learn and commit to a role
• Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship
• Previous leadership or supervisory experience leading teams within hospitality, events, entertainment, recreation, childcare, retail, or guest experience environments
• Strong desire to grow into a management role within hospitality operations
• Demonstrated leadership potential with a proactive, driven, and solution focused mindset
• Strong communication, organizational, interpersonal, and problem-solving skills
• Ability to adapt quickly in fast paced and changing operational environments
• Ability to work flexible schedules including evenings, weekends, holidays, and peak seasonal periods
• CPR & First Aid Certification
• Food Handlers Certification
• Fingerprint Clearance Card
• Title 4 Liquor Certification
• Negative Tuberculosis Test
• High School Diploma or GED