Inspections Account Manager

Job Responsibilities

• Work with new and existing customers to maintain excellent customer satisfaction.
• Complete the setup/booking, scheduling, invoicing and collections of inspection jobs.
• Aid in maintaining and updating department’s Master Account Sheet.
• Collaborate with customers and inner office staff to keep projects moving forward.
• Constantly communicate via phone and email with customers and technicians.
• Coordinate/renew inspection contracts with customers.
• Review proposals/contracts to ensure correct scope, hours, price, and profit.
• Coordinate schedules.
• Manage job billings and collections as required.
• Submit reports to AHJ’s and cities as required per customer.
• Arrange and maintain various types of records including job files.
• Complete special projects as required.
• Participate in the office pool to answer light phones up to 2 hours/day, 2-3 days/week.
• Accomplish responsibilities as required using business software as approved by WSFP.
• Offer suggestions and solutions on improving efficiency of general office procedures.
• Build bridges with customers to improve retention and open new doors.
• Assist Inspections Manager and Sales Account Manager as needed.
• Other duties as assigned by department manager.

Job Qualifications

• Excellent communication skills required, both verbal and written.
• Basic accounting, and 2 years’ account management experience required.
• Scheduling experience required.
• Fire protection industry experience a plus (knowledge of Sprinkler, Backflow, Alarm, Extinguisher).
• Effective and good communication skills, both written and verbal, is vital.
• Function and thrive in a fast-paced environment.
• Critical thinking and problem-solving capabilities a plus.
• Puts forth a courteous, friendly, helpful attitude.
• Willing to pass a post-offer drug screen test and background check.

What we offer

• Health, Life, Dental and Vision Insurance
• Employee Assistant Program
• Flex Spending (FSA) (Cafeteria Plan) and HSA
• 401(k) Plan – Matching up to 3%
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Paid Time Off (PTO), Parental Leave, Paid Pregnancy Medical Leave
• Paid Holidays
• Tuition Reimbursement
• Annual Discretionary Bonus
• Employer Paid Life Insurance
• Gym membership reimbursement