Insights Senior Research Analyst

About Crossroads

Crossroads Church is a growing multi-site, interdenominational church with sites in Ohio and Kentucky and plans to expand to additional cities. An online presence serves thousands of people not located near a physical site. The church embraces creativity, adventure, authenticity, and tenacity to share the story of Jesus' redemption, and strives to model its staff and community after the diverse worshiping body described in Revelation.

Job Summary

The Senior Research Analyst leads projects and independently delivers quantitative and qualitative insights on key ministry questions and initiatives. They work with the broader Research and Insights Team to serve as a strategic consultant to other Ministry Leaders, helping them uncover insights about their products, services, and community members. The role owns volunteer relationships and helps lead innovation on the current ministry model, with a focus on new product/program innovation and significant impact on Crossroads’ strategy. Candidates with significant research experience and a track record of leading teams may also be considered for the Insights Research Manager role.

Responsibilities

• Analyzes data to inform strategic ministry choices, making those ministries more effective.
• Develops new and actionable research approaches to answer key ministry questions.
• Produces documentation, trainings, reports, presentations, etc. for methods and projects.
• Advises and consults other ministry teams on their research objectives and educates them on appropriate qualitative and quantitative research methods.
• Performs research tasks, both quantitative and qualitative, from client consultation to research design to delivery.
• Influences strategy initiatives with key partners including Marketing, Site Teams, Site Support, and Leadership Team.

Requirements

• Bachelor's Degree in Marketing, Psychology, Economics, Statistics, Business, or other related field.
• 5+ years experience with primary research (quantitative and qualitative) required.

Skills

• Experience and strong skills in implementing a variety of quantitative and qualitative research methods such as: surveys, interviews, A&U, segmentation, conjoint, focus groups, ethnographies, brand health, and Voice of the Customer programs.
• Proficient in creating appropriate sample compositions for research surveys.
• Experience with product innovation frameworks and processes as well as user experience testing.
• Understanding of research and data tools including: Qualtrics, Decipher, Excel, SPSS, JMP, etc.
• Ability to create methods and deliverables that do not have organizational precedent.
• Able to work with and lead volunteers as they make themselves known to the Crossroads Insights Team.
• Must commit to expectations detailed in the “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity.

Qualifications

• 8+ years experience with primary research (quantitative and qualitative) desired.
• Proficient in advanced quantitative research methods (weighting, tabulation, statistical modeling, etc.) desired.

Physical Requirements

• Performs effectively under pressure and against strict time constraints.
• Must be able to work in common office conditions (sitting at a desk, working on a computer for 60 minutes at a time, etc.).

Schedule

• Typically 9am–5pm Monday–Friday, but some nights and weekends required.
• Travel outside of Cincinnati rare, but possible.

Staff Qualities

All Crossroads staff teammates are expected to exhibit the following qualities:

• Mission Oriented: Committed to the Crossroads mission and expectations in the staff “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
• Availability: Expected to work outside of “normal” schedule for All Hands on Deck high-impact events (Holy Week/Easter, Super Bowl, Christmas, others as needed), participate in all-staff meetings, day of solitude, offsites, etc.
• Authenticity: Communicates clearly, directly, and honestly, even under stress, and does so with a sustained positive attitude and demeanor.
• Personal Leadership: Envisions, energizes, and enables others to operate at full potential.
• Collaborative Self-starter: Thrives as an individual contributor and works well on a team.
• Proactive Problem Solver: Takes initiative to understand departmental objectives, adapts to changing and fluid environments, and proactively solves problems.
• Humility: Puts others above self and takes ownership of mistakes.
• Learner: Desires growth and learning from others.
• Flexibility: Able to quickly shift between projects as organizational direction and needs change, able to successfully balance competing priorities.