[InsideBoard AI] Senior Business Analyst

About the role

We're hiring a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects with our enterprise clients. This role sits at the intersection of consulting, functional analysis, solution design, and agile delivery. You'll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs — while ensuring configurations and deliverables meet the highest quality standards. You'll engage directly with senior business owners and operational teams, while working hand in hand with InsideBoard's product, data, engineering, and advisory squads. It's a high-impact, high-visibility role for someone who thrives on bringing clarity to complexity in fast-moving enterprise programs.

Responsibilities

• Business & Functional Analysis
  Lead discovery sessions with business owners, SMEs, and end-users to gather requirements
  Analyze business processes, pain points, and operational workflows to identify improvements
  Translate business needs into detailed functional specifications, user stories, and acceptance criteria
  Map current-state and future-state processes and create supporting documentation
  Ensure traceability between business requirements, functional specifications, and delivery tasks
• Solution Design & Delivery
  Support work with product managers, architects, and developers to shape feasible, scalable solutions
  Clarify requirements during design and build; remove ambiguity and ensure alignment
  Participate in sprint planning, backlog prioritization, and refinement ceremonies
  Review functional deliverables, test scenarios, and validate that solutions meet requirements
  Support UAT planning, test execution, defect validation, and readiness sign-off
• Stakeholder Alignment
  Serve as a bridge between business teams and technical teams, ensuring smooth communication
  Build strong relationships with leaders, champions, and operational teams
  Facilitate workshops, demos, and review sessions with cross-functional stakeholders
  Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences
• Data, KPIs & Insights
  Analyze data to validate assumptions, identify gaps, and refine business requirements
  Define KPIs and success metrics that align with business goals
  Support reporting and dashboards by specifying data needs and validation rules
• Functional Configuration & Quality
  Execute functional configurations within the platform based on validated specifications
  Configure workflows, business rules, KPI logic, and user-facing experiences aligned with solution design
  Lead internal QA/UAT cycles, cross-validating delivery outputs against functional specifications
  Ensure production-readiness of delivery packages before go-live

Requirements

• Required:
• 5-8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs
• Strong experience in gathering and documenting business requirements
• Demonstrated ability to analyze complex processes and translate them into clear specifications
• Experience working in Agile or hybrid delivery environments
• Comfortable facilitating workshops and presenting to diverse stakeholders
• Excellent clarity in writing requirements, diagrams, and functional documentation
• Strong analytical mindset with the ability to make data-driven recommendations
• PREFERRED:
• Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar)
• Experience in large transformation programs with multiple business units
• Familiarity with KPIs, reporting, dashboards, or data workflows
• Exposure to change management, enablement, or user adoption initiatives
• Hands-on experience with functional configuration of SaaS platforms
• Experience owning QA/UAT processes in enterprise delivery environments
• Bilingual (French/English) is a bonus

Qualifications

• Required:
• BS/BA degree in Business Administration, Computer Science, Information Systems, or related field
• Proven track record of delivering high-quality business analysis work
• Strong interpersonal and communication skills
• Ability to manage multiple projects simultaneously
• Self-motivated and able to work independently
• Passionate about driving digital transformation and user impact

Skills

• Strong business acumen and understanding of enterprise-level systems
• Expertise in Agile methodologies and hybrid delivery environments
• Proficiency in CRM platforms (Salesforce, Dynamics, ServiceNow, or similar)
• Experience with data analysis and KPIs
• Excellent written and verbal communication skills
• Ability to work collaboratively with cross-functional teams
• Strong problem-solving and analytical skills

Benefits

• Base Salary: Commensurate with experience
• Vacation: Unlimited paid time off
• Sick Days: 10 per year
• Health Benefits: A dedicated allowance to choose the best option for your health

Pay

Base Salary: Commensurate with experience

Schedule

Hybrid: In-office 2-3 days per week, flexible around team collaboration