Inside Service Technician - Hot Side (Hybrid Work Schedule)

About the role

As an Inside Service Technician (Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Requirements

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• An all-star communicator and proficient in English (both written and verbal)
• A quality, high speed internet connection at home
• The ability to multitask and thrive in a fast-paced, team-oriented atmosphere
• Available to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Qualifications

To land this opportunity, you have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).

Skills

• Passionate about troubleshooting and finding innovative solutions to difficult problems

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away

Pay

The salary range for this role is $52,409.45– $66,567.99 annually ($25.19 – $32.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

Schedule

You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.