Inside Service Technician - Cold Side (Hybrid Work Schedule)

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment!

Average of 30+ cases per day.

After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

About the Role

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.

Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.

Maintain all customer call information into a company database to better assist future inquiries.

Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Responsibilities

• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Diagnose and resolve equipment issues using equipment manuals, wiring diagrams, and parts listings
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Requirements

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• Proficient in English (both written and verbal)
• Quality, high speed internet connection at home
• Confidence using a computer and navigating programs such as MS Word & Outlook
• Passionate about troubleshooting and finding innovative solutions to difficult problems
• The ability to multitask and thrive in a fast-paced, team-oriented atmosphere
• Available to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Qualifications

You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).

You are an all-star communicator and are proficient in English (both written and verbal).

You have a quality, high-speed internet connection at home.

You are confident using a computer and navigating programs such as MS Word & Outlook.

You are passionate about troubleshooting and finding innovative solutions to difficult problems.

You have the ability to multitask and thrive in a fast-paced, team-oriented atmosphere.

You are available to work an 8-hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.

Skills

Passionate about troubleshooting and finding innovative solutions to difficult problems.

Benefits

Comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Pay

The hourly range for this role is ($26.00 hourly) which is based on including but not limited to qualifications, experience, and geographical location.

We are a pay-for-performance company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role.