Inside Service Technician (Cold Side)

About the role

As an Inside Service Technician (also known as a Tech Wizard) you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non‑warranty cold‑side foodservice equipment. After completing the onboarding process you will have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information in a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Requirements

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• All‑star communication skills; proficient in English (both written and verbal).
• Quality, high‑speed internet connection at home.
• Confidence using a computer and navigating programs such as MS Word & Outlook.
• Passion for troubleshooting and finding innovative solutions to difficult problems.
• Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere.
• Availability to work an 8‑hour shift M‑F between 7:00 AM – 7:00 PM (CST) / 8:00 AM – 8:00 PM (EST) with flexibility as needed.

Benefits

• Parts Town Pride – virtual tour and culture.
• Quarterly profit‑sharing bonus.
• Remote work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On‑demand pay options: access your pay as you earn it.
• Traditional benefits: health, dental, and vision insurance; 401(k) with match; employee assistance programs; paid time off, sick leave, holidays, and parental leave; professional development opportunities.

Pay

The hourly range for this role is $26.00 hourly, based on qualifications, experience, and geographical location. Parts Town is a pay‑for‑performance company; in addition to base pay, some roles offer a profit‑sharing program and an annual bonus.

Schedule

8‑hour shift, Monday‑Friday, between 7:00 AM – 7:00 PM (CST) / 8:00 AM – 8:00 PM (EST) with flexibility as needed.